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Q: I hear the fan turning, but I don’t see any mist. Is my humidifier operating properly?
A: Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There is no
“mist” emitted. When operating normally you will feel only cool air coming from the unit. Monitor the
water level in your Tank/ Base. If you notice a decrease in the Water Tank over 24 hours then the
unit is operating normally.
Q: My unit has been running for several hours. I hear the fan spinning, but I do not notice the
water level in the tank decreasing.
A: First, check the filter to ensure it is wet. If the pad appears dry, remove it from the Base and gently
rinse under cool water. Reposition wet filter in the Base. You may also want to note the current
moisture level in your home. If the humidity level is over 60% the unit will not put out much moisture
as your air is already saturated.
Q: My filter has turned light brown and rust colored. Do I need a new filter?
A: Probably not. Since your filter has been made with Protec
™
antimicrobial the change in color
indicates only a mineral deposit. Soak filter in a sink full of cool water to help break up deposits.
The discoloration may remain but will not affect the humidifier’s performance.
Q: My humidifier doesn’t appear to be as clean as when I first purchased and/or I’m smelling an
unpleasant odor. What should I do?
A: If you have been using your humidifier regularly for over 30 days, follow the cleaning instructions.
Q: How do I know if it’s time to replace my filter?
A: A buildup of impurities and minerals on the Wicking Filter (evidenced by discoloration of the Wicking
Filter), an appreciable decrease in Humidifier output, the top of the Wicking Filter is not moist to the
touch, the Wicking Filter has large holes or tears.
Q: I recently bought my humidifier and it is operating properly. The fan is running and the water
level in the tank is decreasing but the room still feels very dry.
A: If you have just started using your humidifier it will take a few days to return the normal moisture
balance to your room. Wood furniture, flooring, carpeting and other objects in the room will absorb
moisture before it can re-saturate the air. If you run this humidifier with the door open you may be
humidifying a larger area than this humidifier was intended for. Try running with the doors closed.
If your house does not have adequate insulation this could effect the amount of moisture your room
is maintaining
Q: I’d like to know what my relative humidity level is in my house, how can I obtain
this information?
A: You can purchase a device such as the Vicks V70/V70-CAN, called a hygrometer that will display the
relative humidity level in your room.
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