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Following our careful inspection of the returned part and i
f
it is determined that the failure is due to faulty material o
r
workmanship, credit will be issued on customer's purchase order.
The return of a part does not constitute an order fo
r
replacement. Therefore, a purchase order must be entered
through your nearest Sterling, Inc. representative. The
order should include part number, model number and serial
number of the unit involved.
Material may not be returned except by permission of
authorized factory service personnel of Sterling, Inc. in
New Berlin, Wisconsin. A “Return Goods” tag will be sent
to be included with the returned material. Enter the required
information on the tag in order to expedite handling at our
factories and prompt issuance of credits. All parts shall be
returned to the factory designated on the “Return Goods” tag,
transportation charges prepaid.
In-Warrant
y
Return Material Procedure
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