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www.sharkclean.com
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Trouble Shooting
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Mop
will not turn-on.
Your steam-mop should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still doesn’t work, give us a call 1-800-798-7398.
Steam Mop will not
make steam.
Is there water in the water tank? If not, add water to your
Steam Mop following instructions.
Steam Mop leaves
water on the floor.
Is your micro-fiber cleaning pad too wet? Why don’t
you unplug your Steam Mop and change the micro-fiber
cleaning pad.
Steam Mop left white
spot on the floor.
Don’t leave your steam-mop on the floor with a damp or
wet cleaning pad.
Do you have hard water? If you do you might want to
switch to distilled water.
Floors are cloudy,
streaky or spotty
after steaming.
The pad might be dirty, change the pad.
If you washed the pocket with powder detergent then the
pad might have residual detergent left on it. Wash it again
with liquid detergent.
If you are cleaning in a kitchen area where there might be a
build-up of grease then use a de greasing agent such as an
all-purpose cleaner or dish soap and paper towels to clean
the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do you might want to
switch to distilled water.
This might be leftover from past cleaners used on the floor
surface. Use the steam mop a few more times and see if the
leftover cloudiness is removed.
Steam Mop is hard
to push.
Make sure the cleaning pad is on properly.
If you find the Steam Mop difficult to push/pull during use,
then simply increase the height of the pole.
PART PART NO.
a Micro-Fiber Pads XT3101W
b Filling Flask & Funnel 1015SO
c Carpet Glider XCG3101
Ordering Replacement Parts
a
b
c
ORDERING REPLACEMENT PARTS
To order additional parts and
accessories, feel free to contact us at
www.sharkclean.com or
call 1-800-798-7398.
NOTE: Some parts may be available
at your local retailer.
S3101_SERIES-S3202_SERIES_11_ENG_IB_100909.indd 10-11 08/09/10 4:33 PM