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PROBLEM POSSIBLE REASONS & SOLUTIONS
Vacuum is not
picking up dirt.
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before re-inserting back into the vacuum. (See
“Maintenance” sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose and hose connections for blockages; clear blockages if required.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See “Checking for Blockages” for instructions.)
Vacuum lifts scatter rugs
(lightweight, movable
rugs).
Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with
delicately sewn edges. Open the suction release on the handle to decrease
suction power.
Move the On/Off switch to “I - Suction Only” position to disengage the
brush roll
Airflow is restricted. No
suction or light suction.
Check filters to see if they need cleaning. Follow instructions for rinsing and
drying the filters before re-inserting back into the vacuum.
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzles and accessories for blockages; clear
blockages if required.
Close the suction release on the handle to increase suction power.
If dust cup is empty, and attachment inlets are clear, check for other
blockages.
Brush roll does not spin
Immediately turn off and unplug vacuum, disconnect the nozzle and remove
blockage before reconnecting and turning vacuum back on.
Pull the handle toward you and release the floor nozzle to disengage the
auto-off feature.
Move the On/Off switch to the “II - Brush Roll On” position.
Vacuum turns off
on its own.
This vacuum cleaner is equipped with a motor protective thermostat. If for
some reason your vacuum overheats, the thermostat will automatically turn
the unit off. Should this occur, perform the following steps to restart the
motor thermostat:
1. Move the On/Off switch to the “O” (Off) position.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters.
4. Check for blockages in hose, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the On/Off switch to the “I” (On) position to restart the vacuum.
Troubleshooting Guide
EURO-PRO FIVE-YEAR (5) LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from material defects and workmanship
for a period of five (5) years from the date of purchase when utilized for normal household use, subject
to the following conditions, exclusions and exceptions.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of
the unit at our option. This Limited Warranty does not cover normal wear of parts and does not apply
to any unit that has been tampered with or used for commercial purposes. This Limited Warranty does
not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging or
mishandling in transit. This Limited Warranty does not cover damage or defects caused by or resulting
from damages from shipping or repairs, service or alteration to the product or any of its parts, which
have been performed by a repair person not authorized by EURO-PRO Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, you may return the complete appliance and accessories with proof of purchase and
date, freight prepaid.
If the appliance is found by EURO-PRO Operating LLC to be defective, in EURO-PRO Operating
LLC’s sole discretion, we will repair or replace it free of charge. Proof of purchase date and a check
made payable to EURO-PRO Operating LLC in the amount of $19.95 to cover the cost of return
shipping and handling must be included.*
Non-durable parts including, without limitation, filters, brushes and electrical parts which normally
require replacement are specifically excluded from warranty.
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal,
implied and/or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is
limited to the specific obligations expressly assumed by it under the terms of this Limited Warranty. In
no event is EURO-PRO Operating LLC liable for incidental or consequential damages to anyone
of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary
from state to state.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include
proof of purchase date and to attach a tag to item before packing including your
name, complete address and phone number with a note giving purchase information,
model number and what you believe is the problem with the item. We recommend you
insure the package (as damage in shipping is not covered by your warranty). Mark the
outside of your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving
to improve our products, therefore the specifications contained herein are subject to
change without notice.