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14_ troubleshooting
troubleshooting
TROUBLESHOOTING
If the product does not function properly, please see the below for trouble shooting. If the trouble persists, please contact
the SAMSUNG Customer Service near you.
PROBLEM SOLUTION
The user card is not deleted.
1) Check if the product works properly.
- If the product works properly and you have the Master Card
c Read the Master Card.
d Read the card to delete.
e Read the Master Card again to switch to normal mode.
f For more information about deleting user cards, refer to the ID registration and
deletion section in this manual.
- If you lost the Master Card
c Turn off the product and short-circuit the purple and blue lines, then turn the
product back on.
d The Master ID will be deleted with a fl ashing LED indicator and beep.
e When the Master card is deleted, turn off the product and restore the purple
and blue lines to their respective original positions.
f The very fi rst card read by the product after turning on the product will be
registered as the Master Card.
g For deleting the ID once the Master Card is registered, refer to the ID
registration and deletion section in this manual.
h Turn off the product and short-circuit the purple and blue lines, then turn the
product back on.
i The Master ID will be deleted with a fl ashing LED indicator and beep.
j When the Master card is deleted, turn off the product and restore the purple
and blue lines to their respective original.
k The very fi rst card read by the product after turning on the product will be
registered as the Master Card.
The Exit button does not work at all.
1) Check if the Exit button is connected to SSA-S1000 properly. (the Exit button
should be used with a NO-type button)
2) Check if the Exit button works normally.
- Check the connection cable between the Exit button and SSA-S1000 for any
disconnection or short-circuit.
- Try to connect the two lines on the Exit button.
c If SSA-S1000 responds when you press the Exit button
√ Replace the Exit button as it is defective.
d If SSA-S1000 does not respond at all
√ Initialize the product as it is damaged or malfunctions. (Initializing the product
will lose all user data.)
3) If the trouble persists after following the procedures above, contact a designated
service center.