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Problem
Cause
Solution
Machine does not operate
Brush motor does not operate
Solution pump does not operate
Poor solution pick-up
Extractor not plugged in
Plug in unit.
Main on/off switch not turned to the on
position.
Turn machine on.
Building circuit breaker tripped.
Unplug machine from wall outlet.
Check and reset circuit breaker in
building. Plug in machine and turn on
to operate. If building circuit breaker
trips again, discontinue use.
Brush motor circuit breaker tripped.
Let motor cool and reset brush motor
breaker button at rear of machine.
Solution pump circuit breaker tripped.
Let pump cool and reset pump
breaker button at rear of machine.
Button on handle not pushed.
Push solution button on handle.
Pulling machine too fast.
Slow down cleaning process.
Clogged float shut-off screen.
Open recovery tank cover and clean
lint off screen.
Accessory tool vacuum hose port cover
is loose or missing.
Check vacuum hose port cover.
Any other service should be done by an Authorized Service Representative.
Service 1-888-6-RICCAR
To locate your nearest retailer, visit our website at www.riccar.com
Any other service should be done by an Authorized Service Representative.
Service 1-888-6-RICCAR
To locate your nearest retailer, visit our website at www.riccar.com
Any other service should be done by an Authorized Service Representative.
Service 1-888-6-RICCAR
To locate your nearest retailer, visit our website at www.riccar.com
Problem Solving Guide Problem Solving Guide
Troubleshooting
Please check each item below if you have trouble with the carpet extractor.
Unplug the carpet extractor from the power supply before servicing.
Problem
Cause
Solution
If machine is leaking
If you hear a louder,
higher-pitched motor noise
There is no fluid in the clear drain
hose, or there is no solution on
your carpet
If there is no solution on your
carpet
The drain hose is loose.
Check to ensure the solution tank
drain hose (clear tube) is securely
connected.
Solution tank is empty.
Empty recovery tank, refill solution
tank and make sure the ball in the
float shut-off screen is moving freely,
not jammed.
Solution tank is low or empty.
Refill the solution tank.
The two spray tips on the bottom of the
extractor are clogged.
Locate the two spray nozzles on the
bottom of the machine (they are
located up and behind the brushroll).
Rotate each nozzle 1/4 turn, and pull
the nozzle off the machine. Poke a
straight pin through the hole to unclog
the tip. Remove debris. Rinse nozzle,
then reattach.
Any other service should be done by an Authorized Service Representative.
Service 1-888-6-RICCAR
To locate your nearest retailer, visit our website at www.riccar.com
Any other service should be done by an Authorized Service Representative.
Service 1-888-6-RICCAR
To locate your nearest retailer, visit our website at www.riccar.com
Any other service should be done by an Authorized Service Representative.
Service 1-888-6-RICCAR
To locate your nearest retailer, visit our website at www.riccar.com
Helpful Hints
Please check each item below if you have trouble with the carpet extractor.
Unplug the carpet extractor from the power supply before servicing.