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Installation & User’s Manual PLCYC LED Luminaires
30 TROUBLESHOOTING
TROUBLESHOOTING
1. Troubleshooting Guide
The chart below provides possible causes and remedies for various error messages and/or symptoms.
WARNING! Any service and maintenance (including troubleshooting), other than described herein should be
performed by an Authorized Philips Selecon Dealer or Service Center.
Description Symptom Possible Cause/Remedy
No light output.
Fixture will not produce or
output light
Unit is set to Preset Off...
Make sure unit is set to proper Preset.
DMX command to 0 intensity...
Adjust intensity to higher level.
No power at luminaire. Luminaire does not power up
Circuit not energized...
verify circuit breaker is turned on.
Not plugged in...
ensure A/C cable is connected to power source.
Power cable wired incorrectly...
verify power cable and connector are wired correctly.
See "Connecting Power" on page 6 for more information.
DMX Data Control.
Fixture will not respond to DMX
commands.
Not detecting DMX data...
Disconnect and reconnect DMX input cable.
Unit is not set to be controlled by DMX - check menu settings.
Check all DMX connections (at control source and luminaire).
DMX data cable not wired correctly or has a broken conductor...
check DMX data cable for proper wiring.
See "Connecting to the DMX512 Network" on page 7 for more
information.
LED (light) is getting dimmer.
Fixture appears not to be
operating at full brightness.
Luminaire has detected an over temperature condition...
The luminaire will reduce power to its LED if it senses that the LED
is operating over the specified temperature. LED temperature is
read and recorded through a thermistor imbedded in the LED chip.
Fan is not operating. Listen for fan operation or adjust settings to
increase fan speed. On luminaires with a display check system
status menu for status of fans and LED operation.
Local programming.
Unit will not allow local
programming or changes.
Password protection is on (locked)...
Input proper password to allow local programming and/or
adjustments.
Unit is controlled by DMX...
Disconnect input cables to check issue.