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C3444M-A (7/09) 25
Help Page
Online Help documents the basic instructions for configuring the dome system. Click the Help hyperlink in
the navigation bar to access these instructions.
Log Off
To log off, click the Log Off button in the navigation bar. A login dialog box appears.
Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100
(USA and Canada) or +1-559-292-1981 (international) for assistance. Be sure to have the serial number
available when calling.
Do not try to repair the unit yourself. Leave maintenance and repairs to qualified technical personnel.
Table B. Troubleshooting the Spectra IV IP Dome System (1 of 2)
Problem Possible Cause Suggested Remedy
No video Power issue (24 VAC) Verify the 24 VAC power supply connection.
Network connectivity issues Verify network cable connections.
Replace the network cable with a new cable.
Defective dome system Use a service connector to verify dome operation.
Connect one end of the service connector to the
BNC of the back box. Then connect the other end of
the service connector to a monitor.
Replace the dome drive.
Image flickering Flickerless setting Verify power supply specifications.
Replace the camera module with a new camera.
Image quality Image not focused Adjust the field of view and the focus.
15 ips quality bad In some networks with high latency, the maximum
frame rate may not be attainable.
30 ips not available The IP camera only supports MJPEG up to 15 ips for
NTSC camera modules, where applicable. For PAL
camera modules, the maximum rate is 12 ips.
UTP wires are incorrectly
installed.
Verify that the UTP cable is wired correctly to the
UTP connector on the back box circuit board. The
blue wire should be connected to the positive
terminal, and the gray wire should be connected to
the negative terminal. Refer to the installation
manual shipped with the TXB-IP.
No dual
streams
Web browser Not available with Web browser. Only supported by
the Endura system or Pelco’s API Interface solution.
Cannot record a
MJPEG stream
Web browser Not available with Web browser. Only supported by
the Endura system or Pelco’s API Interface solution.