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34 C3432M-F (6/08)
Troubleshooting
Problem Possible Cause Suggested Remedy
No video PoE power issue • Check Cat5 cable connection.
• Verify PoE is enabled.
• Disconnect the Cat5 cable from the PoE and then
reconnect the cable. Check the LED inside the back
box to see if it is flashing green, indicating the
camera has power.
Power issue (24 VAC) • Check the 24 VAC power supply connection.
• Disconnect the network cable and then reconnect it
to the camera. Check the LED inside the back box to
verify if it is flashing green, indicating the camera
has power.
Network connectivity issues • Check network cable connections.
• Disconnect the network cable and then reconnect it
to the camera. Check the LED inside the back box to
verify if it is flashing green.
• Replace network cable with new cable. If new
cable does not work, contact Pelco Product Support
at 1-559-292-1981 or 1-800-289-9100.
Defective camera • Check the camera’s 10-pin connector inside the
back box to make sure it is connected.
• Use a service connector to check camera operation.
Connect one end of the service connector to the
service connector input inside the back box. Then
connect the other end of the service connector to a
monitor.
• Replace camera module with new camera. If the
new camera does not work, contact Pelco Product
Support Department at 1-559-292-1981 or
1-800-289-9100.
Image too dark/
black image
Installation error • Make sure the lens cover in not installed.
• Make sure camera is not located in an environment
with zero light.
• Use a service connector to check camera operation.
Connect one end of the service connector to the
service connector input inside the back box. Then
connect the other end of the service connector to a
monitor.
• Replace camera module with new camera. If the
new camera does not work, contact Pelco Product
Support at 1-559-292-1981 or 1-800-289-9100.