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TROUBLESHOOTING
If your water softener does not work properly, make the following easy checks. Often, you will find what is wrong
yourself and you won't have to call and wait for service. If you do not find anything wrong while making the checks,
and your softener still does not work properly, call your Sears Service Department.
PROBLEM CAUSE CORRECTION
No soft water No salt in the storage tank. Add salt and then use RECHARGE NOW
feature.
No soft water & dis- Transformer unplugged at wall outlet, or Check for loss of power and correct.
play is blank power cable disconnected from back of Reprogram electronic control and then use
electronic board or transformer malfunction. RECHARGE NOW feature.
Fuse blown, circuit breaker tripped, or cir- Replace fuse, reset circuit breaker, or switch
cult switched off (see "Power Outage circuit on, and then use RECHARGE NOW
Memory"). feature.
No soft water & salt Salt storage tank "bridged". Refer to "Breaking a Salt Bridge".
level not dropping Bypass valve(s) in "bypass" position. Move bypass valve(s) to "service" position.
No soft water & salt Dirty, plugged or damaged nozzle &ven- Take apart, clean and inspect nozzle & ven-
storage tank full of turi assembly turi (see instruction decal under salt lid).
water Valve drain hose is plugged or restricted. Hose must not have any kinks, sharp bends or
any water flow blockage (See "Valve Drain
Requirements").
Intermittent hard Incorrect time set. Check and change time setting.
water Incorrect water hardness set. Refer to "Set Water Hardness Number" to
set correctly.
Hot water being used when softener is Avoid using hot water while the softener is
regenerating, regenerating, as the water heater will fill with
hard water.
Possible increase in water hardness. Test untreated water for hardness and iron.
Program the water softener accordingly (see
"Set Water Hardness Number").
Brine tank flooded Valve drain hose is plugged or restricted. Hose must not have any kinks, sharp bends or
any water flow blockage (See "Valve Drain
Requirements").
Dirty, plugged or damaged nozzle &ven- Take apart, clean and inspect nozzle & ven-
turi assembly, turi (see "Cleaning the Nozzle & Venturi").
Salty tasting water Backwash and fast rinse cycle times are not Increase backwash & fast rinse times (see
immediately after long enough. "Back Wash & Fast Rinse Times").
regeneration Valve drain hose is plugged or restricted. Hose must not have any kinks, sharp bends or
any water flow blockage (see "Valve Drain
Requirements").
Error code appears Fault in electronic controller or wiring har- Unplug power cord. Check all wiring con-
(example: "Err3") ness connections to position switch, position nections to be sure they are secure. Plug in
switch inoperable or motor inoperable, power cord and wait 6 minutes. If error
code returns, call I<enmore Water Line.
Questions? Call the Kenmore Water Line 1-800-426-9345 or visit www.kenmorewater.com
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