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If your air conditioner fails to operate, please follow these procedures prior to contacting customer
service.
PLEASE DO NOT ATTEMPT TO OPEN OR REPAIR THE AIR CONDITIONER YOURSELF. DOING SO
COULD VOID THE WARRANTY AND CAUSE DAMAGE OR PERSONAL INJURY.
PROBLEM POSSIBLE COUSE
SOLUTION
Can I turn the unit on immediately
after unpacking it?
No. The unit must be placed upright for at
least 12 hours after every transport.
Otherwise the compressor may be
damaged and there is no capacity.
Unit does not start when pressing
power button
Room temperature is higher
than the set temperature
(heating mode).
Room temperature is lower
than the set temperature
(cooling mode)
Reset the temperature
The air conditioner does not come
on
No electricity
It is not plugged into the socket
The internal safety device has
tripped
The safety device of the plug
has tripped
Restore electricity
Plug into socket
Wait 30 minutes, if the problem persists,
contact your service center
Reset the safety plug
The air conditioner works for a short
time only
There are bends or kinks in the
air exhaust hose
Something is preventing the air
from being discharged
Position the air hose correctly, keeping it as
short and free of curves as possible to
avoid bottlenecks
Check and remove any obstacles
obstructing air discharge
Room is not cool enough
Windows/doors in room are
open.
There are heat sources nearby.
Exhaust air duct is not
connected or is blocked
Temperature setting is too
high.
Air filter blocked by dust.
Close all windows/doors
Remove heat source if possible
Connect the air duct and make sure it can
function properly
Decrease the set temperature
Clean the air filter
The air conditioner does not operate
for about three minutes after
restarting it
The internal compressor safety
device prevents the appliance
from being restarted until
three minutes have elapsed
since it was last turned off
Wait. This delay is part of normal
operation
Noise or vibrations
The floor level is not in level or
the unit is on an incline.
Place the unit on a flat, level surface.
Gurgling sound
The sound come from the
flowing of refrigerant inside
the air conditioner
This is normal
When turning the unit on I sense a
smell. What should I do?
First use or incorrect storage of
unit at e.g. dusty areas.
Odor development can arise on first use
and after a longer period of non-use by
storing in unsuitable areas (e.g. dusty
TROUBLESHOOTING