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Care Of Your Water Softener
CHECKLIST TO HELP YOU SAVE MONEY
If your water softener fails to work, make the following easy checks. Often, you will find what is wrong yourself and
you won’t have to call and wait for service. If you do not find anything wrong while making the checks, and your sof-
tener still does not work, call your Sears Service Department.
1. Also read ERROR CODE.
2. If an error code is not displayed, press and hold the SELECT button until the display changes. Then, press the
SELECT button again and hold until a flashing code appears. It must show S 25 for Model 38306, or S 26 for
Model 39306. If any other number shows, the face plate computer is working on incorrect input and would proba-
bly be the cause of the problem. To set S 25 or S 26, press either the UP or DOWN button. When the correct
model code shows, press SELECT to return a flashing 12:00 AM display. Reset the present time, hardness num-
ber, etc.
Questions? Call The Kenmore Water Line 1-800-426-9345
PROBLEM CAUSE CORRECTION
No soft water
No salt (or salt bridged) in the storage tank Add salt, see page 22, or break the salt bridge,
see page 29. Press REGENERATION button
and hold to start a regeneration, see page 23.
Transformer unplugged at the wall outlet, or
power cable leads loose from the electronic
board, fuse blown, circuit breaker popped, or
circuit switched off.
Check for loss of power due to any of these
and correct. With the power back on, look at
the time display and read PROGRAM MEMO-
RY, see page 24.
Manual bypass valve(s) in bypass position Look at Fig. 18 & 19 on page 15. Move the
stem in a single valve to service. In a 3-valve
bypass, open the inlet and outlet valve, and be
sure to fully close the bypass valve.
Dirty, plugged or damaged nozzle venturi Take apart and clean or replace damaged
parts, see page 29.
Valve drain hose plugged ir restricted The drain hose must not have kinks, sharp
bends, or be raised too high above the soften-
er, see page 14.
Water hard sometimes
Hardness number setting too low Press and release the SELECT button until
HARDNESS shows in the display. Read the
hardness number in the display and be sure
the same grains per gallon number is shown
as on your water analysis report. See page 19
to reset. Press and release the SELECT button
until the present time shows in the display.
Using hot water when softener is regenerat-
ing
Avoid using hot water during this time because
the water heater refills with hard water, see
Automatic Bypass, page 27.
Increase in the grains of hardness in your
water supply
Ask your Sears retail store for a new water
analysis. Then make a new hardness number
setting, page 19.
Brine tank flooded
Restricted drain line Check for kinks, bends or obstructions, see
page 14.
Plugged or dirty nozzle & venturi Take apart and clean or replace damaged
parts, see page 29.
Valve rotor-disc & seals Check for scratches or grooves, replace if
needed.
Salty tasting water
immediately after
regeneration
Restricted drain line Check for kinks, bends or obstructions, see
page 14.