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If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton, Ohio
44270, Phone: 1-330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete model number when request-
ing information or ordering parts. (The
model number appears on the bottom of
the cleaner.)
Possible Cause
Possible Solution
• Incorrect carpet height setting
• Move carpet height control to a higher
setting
Problem: Cleaner won’t run
P ro bl e m : Cleaner/ tools won’t pick up
Possible Cause
Possible Solution
• Broken or worn belt
• Replace belt
• Agitator brush roll worn
• Replace brush roll
• Filter bag full
• Change filter bag
• Incorrect carpet height setting
• Move nozzle control knob to lower
s e t t i n g
• Blockage in air flow passage
• Clear blockage
Problem: Cleaner hard to push
4. If you have a
problem
Possible Cause
Possible Solution
• Not firmly plugged in
• Plug unit in firmly
• No voltage in wall plug
• Check fuse or breaker
• Blown fuse or tripped breaker
• Replace fuse or reset breaker
•Thermal protector activated
• Allow cleaner to cool for 30 minutes
(this will reset the thermal protector)
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the checklist below.
Problem: Powered hand tool brush
roll won’t run
Possible Cause
Possible Solution
• Too much pressure being applied to
tool
• Continue using tool applying light
pressure
• Blockage in turbine channel
• Remove blockage
• Broken or worn belt
• Replace belt
• Low cleaner suction
• Check items under “Cleaner suction
low”
Clearing blockages
Disconnect cleaner from electrical
outlet.
Low suction or pick up may be due to a
blockage in the system. Refer to the fol-
lowing steps to check for blockages
continuing with each step until the
blockage is found:
1. Check fullness of filter bag; change if
needed.
4 - 1
4 - 3
Checking under bottom plate
4. Turn cleaner OFF and unplug.
5. Remove bottom plate, belt and agita-
tor (see “The belt” section).
Look into opening (D) for blockages and
remove.
6. Remove agitator shield (see Fig. 3-
13) and remove any loose debris which
may have accumulated under it.
If blockage occurs during
powered hand tool use
Checking airflow path
2. Plug cleaner in and turn ON. Check for
suction at end of hose (A).
a. If there is suction, continue with
step 3.
b. If there is no suction, check for
blockage in hose and dirt tube as
follows:
1) Disconnect hose from dirt duct (C)
by reversing procedure for “Attach
hose” on p. 4, Figs. 1-11 and 1-12.
2) Clear out hose.
3) Look into (C) and remove blockage.
3. Check connection at hose tube (B);
remove any blockage.
1. Disconnect powered hand tool from
hose. Remove bottom plate, belt guard
and turbine as described in Figs. 3-18,
3-19 and 3-26.
Remove any blockage from turbine
channel (D).
Replace belt turbine, brush roll, belt
guard and bottom plate.
D
A
B
A
B
C
D
4 - 2
C
Hoover Cleaning
Performance
This Hoover Cleaning Performance
System is for comparing the relative pro-
gressive performance of Hoover
uprights only and not for comparison
with any other brands. The majority of
this rating is based upon the American
Society for Testing and Materials (ASTM)
Carpet Cleaning Effectiveness Testing
(ASTM Test F608). Other performance
factors include Hose Power (ASTM Test
F558), Surface Litter Cleaning, Hard
Floor Cleaning, Edge Cleaning, Air
Filtration and Cleaning Width.