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Troubleshooting
Not firmly plugged in. Plug unit in firmly.
No voltage in wall plug. Replace fuse or reset circuit.
Hard Surface mode selected on Surface Selector Select a suitable carpet mode setting.
control dial.
Agitator brush roll is obstructed. Disconnect cleaner from electrical outlet. Turn cleaner over and
remove any debris that has accumulated on the agitator brush
roll.
Filter bag full. Change filter bag.
Incorrect carpet height setting. Select another carpet height setting on the Surface Selector
control dial.
Blockage in system. Clear blockage (see “Clearing blockages” section).
Incorrect carpet height setting. Select a higher carpet height setting on the Surface Selector
control dial.
Filter bag full. Change filter bag.
Blockage in system. Clear blockage (see “Clearing blockages” section).
Too much pressure being applied to tool. Continue using tool applying light pressure.
Blockage in turbine channel. Remove blockage.
Broken or worn belt. Replace belt.
Low cleaner suction. Refer to items under “Cleaner won’t pick up”.
What’s the problem? Cleaner won’t turn on.
What’s the problem? Agitator brush roll brushes aren’t turning.
What’s the cause? What’s the solution?
What’s the cause? What’s the solution?
What’s the problem? Cleaner won’t pick up.
What’s the cause? What’s the solution?
What’s the problem? Cleaner hard to push.
What’s the cause? What’s the solution?
What’s the problem? Cleaning tools won’t pick up.
What’s the cause? What’s the solution?
What’s the problem? Powered pet hair cleaning tool agitator brush roll won’t turn.
What’s the cause? What’s the solution?
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below.