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Troubleshooting (Continued)
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Humidity display is too high
(Models HCM-6012i, HCM-
6013i)
Moisture/condensation accumulated
in the humidity sensor
Turn off the unit and completely dry out the unit
Unit is overfilled with water Drain the excess water from the base and
completely dry out the unit
Filter turns brown Filter may need to be replaced If you filter is light brown or rust colored after a
short amount of time it's probably from mineral
deposits. Soak filter in a sink full of cool water
to help break up the deposits. The
discoloration may remain but it should not
affect the humidifier's performance. If you
notice a performance decrease or live in a hard
water area you may have to replace your filter
more regularly. Replace your filter (Model HC-
14). Visit the retailer you purchased your unit
from or call 1-800-477-0457.
Condensation forming on
the windows and/or walls
Humidity level is set too high Reset humidity to a lower level and/or reduce
the output level.
Unit is placed too close to the wall
and/or windows
Relocate the unit
Humidifier has strange odor
or unit does not seem to be
as clean as when I
purchased it
Need to replace Protec™ Cleaning
Cartridge
If you have been using your humidifier for over
30 days chances are you need to replace the
Protec™ cartridge. (Models: PC-1 or PC-2).
Visit the retailer you purchased your unit from
or call 1-800-477-0457.
Unit needs to be cleaned Clean your unit as directed in the Cleaning
section. Regular cleaning is recommended to
keep the unit functioning properly.
The humidifier cycles on/off The humidifier is responding to
your room humidity based on the
humidistat setting. This is normal.
Set the humidistat to a higher or lower desired
setting. If you do not want your unit to cycle
on/off periodically run your unit on "Continuous
Mode". See operating instructions.
Water leaks from tank Rubber tank ring is missing or
improperly placed
Remove tank cap then replace or reposition the
ring. Make sure the cap spring valve operates
freely.
Tank cap not tight enough Tighten the cap
Tank cap is too tight Tank cap over tightened Lightly lubricate the cap gasket with petroleum
jelly to ease opening.
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