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Troubleshooting
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
The unit is on (the lights are
illuminated) but I don't see
any moisture
Cool Moisture humidifiers produce
invisible mist. You will not see the
moisture but you will feel cool air coming
from the unit.
Monitor the water level in your tank/base.
If you notice a decrease in the water tank
over a 24hr. Period your unit is running
normally.
Unit is out of water Refill and reinstall water tank
Humidity level is set too low Reset humidity to a higher level. If you
have a manual humidistat/knob (Models
HCM-6011i/HCM-6011WW) turn the knob
clockwise to the end.
Unit is not on level surface Place the unit on a firm, flat, and level
surface
There is too much moisture inside the
unit
Turn off the power and completely dry out
the unit
Filter has not absorbed water Wait 15 minutes so the filter gets fully
absorbed or soak your filter in water. (Do
not squeeze or wring out the filter) See
filling instructions for more information.
Mineral buildup in water tray See Cleaning instructions. Regular
cleaning is recommended to keep the unit
functioning properly.
Filter needs to be replaced If your filter is discolored, clogged or torn
replace your filter (Model HC-14). Visit the
retailer where you purchased your unit or
call 1-800-477-0457.
The unit is not running; no
lights are illuminated
Not plugged in properly Check the polarized plug to ensure it is
fully inserted in the wall
Airflow obstruction Check airflow. Are there any obstructions
preventing airflow?
Unit is off due to timer Press Power button (HCM-6012i only)
Power unit is not installed properly Reinstall the power unit
Humidity level was set but
unit does not start
Humidity level is set too low Reset humidity to a higher level. If you
have a manual humidistat/knob (Models
HCM-6011i/HCM-6011WW) turn the knob
clockwise to the end.
Humidity level was set but
the unit does not shut off
Humidity level is set too high Reset humidity to a lower level.
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