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White spot left on floor.
Unit does not emit steam.
Water left on floor.
Unit not operating.
• When cleaning do not leave unit in one spot for too long.
• Use protector resting pad / floor mat when unit is plugged in and
stationary.
• Use distilled water instead of hard tap water.
NOTE: To remove spot, use a damp cloth with a few drops of white vinegar
to rub and remove stain.
• Ensure water tank is filled with water.
• Ensure the handheld is not being held with the tip pointing upward.
• Change the Ultra-Microfiber Pad.
• Ensure unit is always level and parallel to the floor.
• Ensure plug is set firmly in outlet.
• Replace fuse or reset breaker.
Troubleshooting
Problem Solution