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Problem
Openerdoesnot run
from WallControl
Door Opener starts
for no apparent reason
Door starts down, then
stops before it is
completely closed
Door starts down, then
stops and goes backup
Door will only run closed
Doorwill onlyrunopen
Lights will not turn off
Doorstartsup,
but stopsbeforeit is
completelyopen
Operator runs,but door
does not move
WallConsoleVacation
Lockfunction does
not work
Noisy Operation
General Troubleshooting
What To Do
1. Check Lock switch on Wall Control Installation Poster.
2. Check Power Source:
• For Grounded Plug Connection.
- Plug a lamp into the electrical outlet used for the door opener.
a. If lamp lights, power source is good.
b. If lamp does not light, check fuse or circuit breaker.
• For Permanent Wiring Connection.
- Check fuse or circuit breaker.
3. Check connections (seeWall Console Installation on Installation Poster):
• At Power Head Terminals and Wall Control.
1. Check Wires to ensure that they are not cut (Staples can cut insulation and short Wires)
Replace any shorting Staples and shorted Wires.
2. Was Remote Control lost or stolen? If so,erase all Remote Control codes from Receiver's memory
and reprogram for remaining remote controls. (See EraseAll Receiver Memory on page 8).
3. Ensure that no Buttons are stuck "pushed-in" on Wall Console or any Remote Controls.
1. Check Close Limit Switch setting (page 7 and poster). Adjust asneeded.
2. Check ForceSetting (pages 7).Adjust asneeded.
3. Check for shorted wires.
1. Ifa new installation, check Door Arm position.
2. Checkoperation of Contact Reversefunction.
3. CheckSafe-T-Beam®Systemfor beam obstruction or misalignment of Lenses.
4. CheckSafe-T-Beam®Systemdiagnostic code.
5. CheckCloseForceadjustment (seeSet Limit Switchesand ForceControlson pages7). Adjust asneeded.
6. Checkgarage door for binding.
1. CheckOpen Limit Switch for ashort circuit and for proper wiring.
2. CheckOpen Force adjustment (seeSetLimit Switches and ForceControls on pages 7). Adjust asneeded.
3. Checkcondition of garage door and door spring(s).
4. WARNING: If you suspecta problem with the garage door hardware or springs,contact a Genie
FactoryAuthorized Dealer for service,or contactCustomer Serviceat 1-800-35-GENIE.
5. CheckPositionof LockSwitchon Console.
1. CheckSafe-T-Beam®Systemasdetailed in the Safe-T-Beam®SystemSelf-diagnosticTroubleshooting Chart
(page 10).
2. CheckCloseLimit Switchfor a short circuitand for proper wiring.
3. CheckCloseForceadjustment (seeSet Limit Switchesand ForceControlson pages7). Adjust asneeded.
1. Disconnect Wires connectingPushbutton to Power Head(seePushbutton Installation on poster).
Checktheir conditionand either replaceor reconnect.
2. Until areplacement Wall Consolecanbe obtained, disconnect Wall Consoleand useonly Remote Controls
or WirelessKeypadto operate Opener.
3. Checkfor non-compatible wall control.
1. Check(ensure) that garage door and Opener are in good repair, properly lubricated, and properly
balanced as detailed in Maintenance Section.
2. WARNING: If you suspecta problem with the garage door hardware or springs,contact a Genie Factory
Authorized Dealer for service,orcontact Customer Serviceat 1-800-3S-GENIE.
3. CheckOpen Limit Switch for a short circuitand for proper wiring.
4. CheckOpen Forceadjustment (seeSetLimit Switchesand ForceControlson pages7). Adjust asneeded.
1. EnsureCarriageAssembly isengaged to CarriageSlide(seeInstallCarriageAssemblyontoRailsonInstallationPoster).
2. CheckForceadjustment (seeSet Limit Switchesand ForceControlson pages9and 10). Adjust asneeded.
1. EnsureCarriageAssemblyisin contactwith CloseLimit Switch.
2. Checkwhen door isfully closed,that CarriageactivatesCloseLimit Switch. Ifnot, adjust position of Close
Limit Switch (Seepages7).
1. Besure all fastenersaretight.
2. Check(ensure) that garage door and Opener are in good repair, properly lubricated, and properly
balanced as described in Maintenance Section (page 10).
For Help, call 1-800-35-GENIE or visit www.geniecompany.com 11