Filter
Top Products
Problem Possible Causes What To Do
No soft water
Faucet or fixture where •
To conserve salt, the installer
sample was taken not
may have isolated some fixtures
plumbed to soft water. (outside faucets, toilets, etc.)
NOTE: Be sure sample is
from soft water. From the outlet
from a faucet that does not
of the water softening system,
mix soft and hard water. For
trace the water flow path, in
example, a single lever
house plumbing. If soft water
kitchen faucet, if the cold
is not directed to a faucet or
side is plumbed to hard water
fixture where wanted, consult
a plumber.
No salt in the brine tank •Check for a salt bridge or, if the
or salt bridged
tank is empty, refill with
recommended salt. Press (for
3 seconds) the
TOUCH - HOLD
button to start an immediate
regeneration and restore soft
water supply.
Transformer unplugged •Check for a loss of electrical
at wall outlet or power power to the water softener
cable to softener not system, due to any of these
connected conditions and correct as
needed. With the power supply
Fuse blown or circuit
restored, observe
the faceplate
breaker popped on circuit time display and read
Program
to electrical outlet
Memory
section.
Electrical outlet on
NOTE: The electrical outlet for the
a circuit that can be
softener should be continuously live
switched off
so it cannot be accidentally
switched off.
Manual bypass valve in •Be sure the bypass valve stem
bypass position
is positioned properly. Observe
instruction on the decal at the
end of the stem.
Valve drain hose pinched, •
Any restriction in this drain hose
plugged, elevated too high
may prevent proper operation
or otherwise restricted
of the
nozzle and venturi
and reduce or prevent brine
draw during regenerations.
Nozzle and venturi dirty, •
With water pressure to the
incorrectly assembled or water softening system off, take
damaged the nozzle assembly apart.
inspect, clean and replace as
needed. Any foreign
particle(s), scratches, nicks,
etc., in the passages can
prevent operation. Be sure holes
in the gasket are centered over
holes in the housing.
Customer ServiceTroubleshooting TipsOperating InstructionsSafety Information
23