Filter
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12
Before you call for service…
Problem Possible Causes What To Do
Water contains tiny New filter cartridges contain • Turn on the filtered water faucet and allow these harmless
black particles activated carbon, which is a carbon particles to purge from the cartridge. Turn off the faucet
harmless black powder. when the water is clear.
Water has air bubbles Air in system after installation. • Will go away after water runs for a while.
and is cloudy
Indicator light on the Six months usage has occurred. • Replace both filter cartridges and batteries in the battery pack.
faucet base is flashing This is the maximum life of the
(GXSV10C only) filter cartridges.
Indicator light on the The faucet base lead wire • Connect.
faucet base is not working
is not connected to the battery
(GXSV10C only) pack lead wire.
Batteries may need to be • Observe orientation markings on the holder and install
replaced or they may have been correctly. Replace batteries if they are old.
installed incorrectly.
Lead wires damaged. • Inspect and repair as needed.
Chlorine taste and /or The filter cartridges are no •
Replace both filter cartridges.
odor in the product water longer removing chlorine
from the water supply.
Water dispenses Filter may have an integral • A slower flow (approx. 0.6 g/min.) is normal with this style of
very slowly
flow restrictor. filter. If flow rate is unacceptable, replace the filters with ones
that do not have integral flow restrictors.
The filters have been installed • A six-month change-out period is recommended.
for too long. Replace both filter cartridges.
The filter cartridges have • High sediment levels can cause premature clogging.
become clogged. Replace both filter cartridges.
Fittings are leaking Tubing may not be installed • Fully follow the installation instructions (page 9) and be sure
properly. the tubing is installed to the proper depth.
Tubing may be damaged. • Examine the end of tubing (approx. 1 inch) for defects such
as scratches, grooves, roundness, etc. Trim tubing and fully
reinstall.
Troubleshooting Tips
Save time and money! Review the chart below
first and you may not need to call for service.