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Consumer SupportTroubleshooting TipsOperating InstructionsSafety Instructions Installation Instructions
19
Before you call for service… www.GEAppliances.com
Problem Possible Causes What To Do
Sounds you might hear Running water from the unit • This is normal.
to a drain.
Water has air bubbles Air in system after installation. • Will go away after water runs for a while.
and is cloudy
Chlorine taste and/or The ppm of chlorine in your
• If the water supply contains more than 2.0 ppm of
odor in the Reverse water supply exceeds maximum
chlorine,
additional filtering of the water supply to the
Osmosis product water limits and has destroyed the Reverse Osmosis is needed. Correct this condition before
Reverse Osmosis membrane. doing maintenance on the Reverse Osmosis system.
The prefilter is no longer • Replace the Reverse Osmosis membrane cartridge,
removing chlorine from control, screen, prefilter and postfilter.
the water supply.
Other taste and/or odor High quality product water • This is normal.
may have a different taste
than what you’re used to.
Low water usage. • Completely drain system and allow to refill.
Contamination in product
•
Use sanitizing procedures.
water storage.
Prefilter and postfilter
• Replace the prefilter and postfilter. If taste and odor
need to be changed and/or persists, replace the Reverse Osmosis cartridge, flow
the Reverse Osmosis cartridge control and screen.
needs to be changed.
Water leaking from Drain side of faucet air gap • Inspect and eliminate restriction or plug. It is important
faucet air gap hole (3/8″ tubing) plugged, restricted that there are no dips, loops or low spots in the drain line
or incorrectly connected to the from the faucet air gap to the drain pipe. Refer to the
drain point. Filtration Drain Connection Installations section, for proper
drain connection. If drain line adapter was used as the
drain point, periodic inspection/cleaning is recommended.
System makes product This is normal. • Water flow rate will be lower than your regular faucet.
water slowly
Water supply to the Reverse • Increase water pressure, precondition the water, etc.,
Osmosis system not within as needed to conform before doing maintenance on the
specifications. Reverse Osmosis system.
Prefilter cartridge plugged • Replace the prefilter.
If rate does not increase,
replace
with sediments and/or the the postfilter, Reverse Osmosis cartridge, flow control
Reverse Osmosis cartridge and screen.
plugged with sediments.
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.