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Consumer Support Troubleshooting Tips
Operating Instructions
Safety InstructionsInstallation Instructions
Before you call for service…
Troubleshooting Tips: Save time and money! Review the chart below first and you may not need to call for service.
Normal Operating Sounds
■ You may hear a pinging noise caused by
water being picked up and thrown against the
condenser on rainy days or when the humidity is
high. This design feature helps remove moisture
and improve efficiency.
■ You may hear the thermostat click when the
compressor cycles on and off.
■ Water will collect in the base pan during
high humidity or on rainy days. The water
may overflow and drip from the outdoor side
of the unit.
■ The fan may run even when the compressor
does not.
Problem Possible Causes What To Do
Air conditioner
The air conditioner • Make sure the air conditioner plug is pushed
does not start
is unplugged. completely into the outlet.
The fuse is blown/circuit • Check the house fuse/circuit breaker box and replace
breaker is tripped. the fuse or reset the breaker.
Power failure. • If power failure occurs, turn the air conditioner
OFF
.
When power is restored, wait 3 minutes to restart the
air conditioner to prevent tripping of the compressor
overload.
Air conditioner does
Airflow is restricted. • Make sure there are no curtains, blinds or furniture
not cool as it should
blocking the front of the air conditioner.
The temp control may • Turn the temperature knob to a higher number.
not be set correctly.
The air filter is dirty. • Clean the filter at least every 30 days.
See the
Operating Instructions
section.
The room may have been hot. • When the air conditioner is first turned on, you need to
allow time for the room to cool down.
Cold air is escaping. • Check for open furnace floor registers and cold
air returns.
• Set the air conditioner’s vent to the closed position.
Cooling coils have iced up. • See “
Air conditioner freezing up
” below.
Air conditioner
Ice blocks the air flow • Set the mode control at
HIGH FAN
or
FAN
or at
freezing up
and stops the air conditioner
HIGH COOL
or
COOL
with the temp at
1
or
2
.
from cooling the room.
Water drips outside
Excessively hot and • This is normal.
humid weather.
Water drips indoors
The air conditioner is not • For proper water disposal, make sure the air conditioner
tilted to the outside. slants slightly from the case front to the rear.
Water collects in
Moisture is removed from • This is normal for a short period in areas with little
base pan
indoor air and drains into humidity; normal for a longer period in very humid
rear of a cabinet where a fan areas.
blows it against the outdoor
condenser coil.