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40 Troubleshooting
Rev A
System Troubleshooting
Problem Possible Cause Solution
1. Brine tank
overflow.
a. Uncontrolled brine refill flow rate.
b. Air leak in brine line to air check.
c. Drain control clogged with resin
or other debris.
a. Remove brine control to clean ball and seat.
b. Check all connections in brine line for leaks.
Refer to instructions.
c. Clean drain control.
2. Flowing or
dripping water at
drain or brine line
after
regeneration.
a. Valve stem return spring weak.
b. Debris is preventing valve disc
from closing.
a. Replace spring. (Contact dealer.)
b. Remove debris.
3. Hard water
leakage after
regeneration.
a. Improper regeneration.
b. Leaking of external bypass valve.
c. O-ring around riser pipe
damaged.
d. Incorrect capacity.
a. Repeat regeneration after making certain
correct regenerant dosage was set.
b. Replace bypass valve. (Contact dealer.)
c. Replace O-ring. (Contact dealer.)
d. Verify appropriate regenerant amount and
system capacity. (Contact dealer.)
4. Control will not
draw brine.
a. Low water pressure.
b. Restricted drain line.
c. Injector plugged.
d. Injector defective.
e. Valve disc 2 and/or 3 not closed.
f. Air check valve prematurely
closed.
a. Make correct setting according to
instructions.
b. Remove restriction.
c. Clean injector and screen.
d. Replace injector and cap. (Contact dealer.)
e. Remove foreign matter from disc and check
disc for closing by pushing in on stem.
Replace if needed. (Contact dealer.)
f. Put control momentarily into brine refill.
Replace or repair air check if needed.
(Contact dealer.)
5. Control will not
regenerate
automatically.
a. AC adapter or motor not
connected.
b. Defective motor.
a. Connect power.
b. Replace motor. (Contact dealer.)
6. Control
regenerates at
wrong time of
day.
a. Controller set incorrectly. a. Correct time setting according to
instructions.
7. Valve will not
draw brine.
a. Low water pressure.
b. Restricted drain line.
c. Injector plugged.
d. Injector defective.
e. Air check valve closes
prematurely on brine pickup
tube.
a. Set pump to maintain 20 psi at softener.
b. Change drain to remove restriction.
c. Clean injector and screen.
d. Replace injector. (Contact dealer.)
e. Put control momentarily into brine/slow
rinse. Replace or repair air check if needed.
(Contact dealer.)
8. System using
more or less salt
than regenerant
setting.
a. Foreign matter in valve causing
incorrect flow rates.
a. Remove brine control and flush out foreign
matter. Advance control to brine/slow rinse,
to clean valve (after so doing position
control to "fast rinse” to remove regenerant
from tank).