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Problem Possible Causes What To Do
Sounds you might hear
Running water from the unit • This is normal.
to a drain.
Water has air bubbles
Air in system after installation. • Will go away after water runs for a while.
and is cloudy
Amber “FILTER” light
Six months or 900 gallons • Replace the prefilter, postfilter, and batteries in the
on the faucet base
of product water usage has electronics box.
is flashing
occurred.
Amber “RO” light flashing.
Low usage of the Reverse • Open the RO water faucet and allow the system to drain.
NOTE: Disregard initial or
Osmosis product water Close the RO water faucet and allow the system to
occasional short periods
regenerate the water supply.
of this flashing light.
The Reverse Osmosis • Replace the Reverse Osmosis cartridge, flow control
cartridge is no longer and screen.
removing the required amount
of Total Dissolved Solids.
Water supply to the Reverse • Increase water pressure, precondition the water,
Osmosis system not within etc., as needed to conform before doing maintenance
specifications. on the Reverse Osmosis system.
Indicator lights on faucet
Faucet base leadwire not • Connect.
base not working
connected to electronics
box leadwire.
Battery pack not connected • Connect.
to electronics box.
Batteries installed • Make sure batteries are installed correctly.
incorrectly.
Batteries are weak. • Replace batteries.
Leadwires damaged. • Inspect and repair as needed.
Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions
11
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.