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PROBLEM SOLVING
Note: Turn off the switch and unplug the electrical cord before servicing.
For additional information call 1-800-282-2886 or visit our website at www.eureka.com
Problem Cause Solution
Suction Motor will not start Electric plug • Push plug securely into outlet
Agitator Motor will not start • Try another outlet
• Check circuit breaker
Suction motor power switch and/or agitator • Make sure power switch is in “ON” position
motor power switch are not turned “ON”
Cleaning solution and Low water level in clean water tank • Check the water level in the clean water tank and refill
water are not released
from the carpet nozzle Clean water or detergent tank • Be sure clean water tank and detergent tank are both locked
incorrectly installed securely in place
Carpet nozzle area clogged • Remove debris from the carpet nozzle area
Cleaning solution and Low water level in clean water tank • Check the water level in the clean water tank and refill
water are not released
from the Upholstery/stair Clean water or detergent tank • Be sure clean water tank and detergent tank are both locked
nozzle incorrectly installed securely in place
Clog in upholstery/stair nozzle • Clear the Upholstery/stair nozzle of debris
Hose adapter not fully installed • Press down firmly on hose adapter
Suction nozzle not correctly installed • Make sure nozzle is fully engaged into adapter handle (see pg. 14)
Does not pick up the Recovery tank is full • Empty the recovery tank and return to cleaner. Resume cleaning
dispensed cleaning solution
and water from carpet Recovery tank is not fully installed • Make sure recovery tank is securely locked in position
Clear suction cover is not fastened at the corners • Check to see that the suction cover release tabs are fastened properly
Hose attachment cover is not completely closed • Press cover down firmly to snap closed
Does not clean the carpet Improper cleaning solution used • Use genuine Eureka Carpet/Upholstery Cleaning solution
Adjustable shampoo control lever in wrong • Move lever upward to increase amount of detergent used
position
Agitator brush not installed correctly • Make sure agitator brush is fully snapped into place and is allowed
to move freely
Agitator brush not moving • Make sure power switch is in right position for agitation.
Minimal suction at the end Upholstery/stair nozzle is clogged • Remove any visible clogs from the nozzle that may restrict airflow.
of the hose
Hose adapter not fully installed • Press down firmly on the hose adapter
Suction nozzle not correctly installed • Make sure nozzle is fully engaged into adapter handle (see pg. 14)
Suction shuts off Excessive foam in the recovery tank • Empty recovery tank, then flush with clean water
prematurely
Improper cleaning solution used • Use genuine Eureka Carpet/Upholstery Cleaning solution
Automatic suction shut off Float may be binding in cage • Remove automatic suction shut off assembly from recovery tank and
does not shut off remove any hair or debris. Check for free movement of float in cage.