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24632-0-0508 Page 41
TROUBLESHOOTING
PROBLEM CAUSES SOLUTION
Pilot flame does not light A) Gas supply valve closed
B) Air in gas pipes
C) Valve does not work properly
A) Open gas supply valve
B) Repeat ignition procedure
C) Place knob on PILOT position and
depress fully
When ignition knob is released, pilot
extinguishes
A) Air remains in gas pipes
B) Dirty pilot
C) Thermocouple is defective
A) Repeat ignition procedure
B) Clean pilot
C) Check with Service Department
Burner burns abnormally A) Gas supply valve is not fully open
B) Flame lifts when appliance is cold
A) Open gas supply valve fully
B) Keep on MIN. for about 10 minutes
Burner shuts down while in operation A) Gas supply interrupted
B) Incorrect piping connection
A) Gas supply re-established
B) Connect piping according to installa-
tion instructions
Burner burns with yellow flames A) Incorrect piping connection A) Connect piping according to installa
-
tion instructions
Difficulties in heating room A) Incorrect heater size
B) Low gas pressure
C) Partially plugged injector
A) Contact Service Department for sizing
room
B) Check with Service Department
C) Check with Service Department
To order parts, please visit our website at www.housewarmerproducts.com or call 877-459-1583.
All parts listed in the Parts List have a Part Number. When ordering parts, first obtain the Model Number from the name plate on your
equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following appropriate
illustration and list. Be sure to give all this information.
Furnace Model Number Part Description
Furnace Serial Number Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, fires and all causes beyond our control.
Empire Comfort Systems, Inc. Nine Eighteen Freeburg Ave. Belleville, IL 62222-0529
HOW TO ORDER REPAIR PARTS