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Troubleshooting
DO NOT:
● Service the stove with wet hands. The stove is an electrical appliance, which may pose a shock hazard
if handled improperly. Only qualified technicians should deal with possible internal electrical failures.
● Remove any screws in the firebox without first lubricating them with penetrating oil.
WHAT TO DO IF:
1. The stove will not start.
2. The stove will not operate when hot.
3. The exhaust blower will not function normally.
4. The convection blower will not function normally.
5. Ignitor - Everything else in the stove operates but the ignitor will not light the pellets.
6. The auger motor does not function normally.
7. The Dial-A-Fire has no effect on the fire.
8. The 200°F (93°C) high limit temperature sensor has tripped.
9. The stove will not shut off.
10. The stove keeps going out.
*NOTE: All troubleshooting procedures should be carried out by qualified technicians or
installers.
1. The stove will not start.
● Make sure the stove is plugged in and the wall outlet is supplying power.
● With the stove unplugged, examine all connections. Make sure they are firmly connected and that
there are no exposed wires touching the stove (except the chassis ground wire).
● Check the continuity and placement of connections against the Wiring Diagrams in this manual.
● If the unit still does not start after trying the below, contact your local dealer for service.
◊ Push the Start-up switch. If the stove fails to start, unplug the unit and open the hinged side panels
(held tight with two screws).
◊ Ensure that the connections to the fifteen (15) minute start-up timer are correct.
◊ Attempt to bypass the switch by inserting a jumper wire between the red and white wires that attach
to the switch. Plug the stove back in. If the stove starts, replace the switch.
◊ If this fails, replace the fifteen (15) minute start-up timer.
Caution: Installation of a new start-up timer without checking the ignitor resistance may cause
another failure to the new start-up timer due to a short in the ignitor. The proper resistance through
the ignitor should be 30Ω to 50Ω ± 3Ω.
2. The stove will not operate when hot.
● Check the hopper for fuel.
● Incorrect air damper setting - Excessive air may consume the fire too quickly before the next drop of
fuel, leaving completely unburned fuel in the burn pot liner. Insufficient air will cause build up, further
restricting the air flow through the Burn Pot Liner. This in turn will cause the fuel to burn cold and very
slowly. Fuel may build up and smother the fire. (NOTE: Unit may require a change to the vent
system or installation of fresh air to correct Air to Fuel ratio problems).
● Combustion Blower failure - The Combustion Blower is not turning fast enough to generate the proper
vacuum in the fire box. Visual Check – is the blower motor turning?