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ERROR CODES
Error codes or “E-Codes” are alphanumeric codes that will appear in the Heat
Range and Blower Speed windows of the Control Board if the unit experiences an
abnormal condition. Error codes are the control board’s way of telling the user that
something isn’t operating correctly within the stove and that the unit should be
carefully inspected before reigniting. See the “Trouble-Shooting Guide” on pages
35-36 for additional information on error codes.
E-0
¾ When this is displayed in the control board windows, typically when
restarting after an “E-Code” shutdown, it means there are currently no
errors and the stove will begin normal operating.
E-1
¾ This error code is not used on this stove. If it displayed in the control
board windows, please contact customer service and they will diagnose
the cause of the false code.
E-2
¾ When this code is displayed in the control board window it indicates a
failure to light. Although the stove may have ignited the pellets, the
control board did not register a high enough temperature to determine the
fire was lit. If a fire was ignited, wait for the unit to cool, clean the
burnpot and restart the unit.
E-3
¾ This error code indicates the preset maximum allowable exhaust
temperature was exceeded. Commonly referred to as “Over-Firing”, the
E-3 code means something in the stove is allowing the fire to get too hot.
E-4
¾ This code is displayed based on a drop in the exhaust temperature. This
code means the fire or “proof of flame” has been lost. It usually results
from the hopper being empty.
If an error code continues to display, if the error
code seems unexplainable, or if you have any
other questions about error codes and what they
mean, please contact Technical Support at
(800)245-6489.