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4.0 MAINTENANCE
4.1 Maintenance safety
Turn off the gas to the main burner and allow the heater to cool for up to 30 minutes before
servicing.
Service and repair should be done by a qualified service person. The appliance should be inspected
before use and at least annually by a professional service technician. More frequent cleaning may be
required due to excessive lint from carpeting, bedding material, etc. It is important that the access
door compartment, burner, and circulating air passageways be kept clean to provide for adequate
combustion and ventilation airflow. Do not substitute materials or use components other than factory
supplied.
4.2 Recommended service
1. Examine the venting system periodically.
2. Visually check the burner and pilot flames occasionally. Visually inspect height and color of
flames.
3. Clean the glass as needed.
4. Have the appliance inspected annually by a professional service technician.
5. Clean the appliance regularly.
NOTE: Safety screens removed for service must be replaced prior to operating the heater.
Annual service: An annual service call should take between 1 – 2 hours. Start by disassembling the
unit; take off the glass and remove all the logs, embers, burner, and fan. A small toothbrush is a
handy tool for cleaning the fan. Loosen all the debris on the fan blades and vacuum it off. Vacuum
the whole firebox and all the air passages. Clean the burner, pilot orifice, main orifice, logs, etc. After
everything is clean, check all the connections and the chassis ground and reassemble. Fire up the
unit and check the electrical readings of the thermopile/thermocouple. Clean the glass. Check the
gas pressure. Check the draft (the venting system should also be checked).
4.3 Glass cleaning
The inside of the glass may require periodic cleaning to remove deposits left from impurities in the
gas and combustion air. For best results, use a gas fireplace glass cleaner. A suitable cleaner is
available from your dealer. Avoid the use of ammonia based cleaners such as Windex
®
. Do not
clean while hot. Do not use abrasive cleaners. Make sure you clean off the white film on the
fireplace glass as soon as possible – otherwise the glass may deteriorate.