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THE STOVE IS RUNNING BUT DISPLAYS WARNING CODE
Possibles Causes: Possibles Remedies:
Warning generated by a power failure while the stove was running.
The stove will restart on the initial setting once it cools off.
Note: For a short power failure (less than 5 seconds), the stove will continue to function at
the selected speed.
The control board does not display any information.
Possible Causes: Possible Remedies :
1. A fuse on the control board has blown.
Remove the control board. Check if the F2 fuse on the back of it appears
to be bad. Replace it with a 7.5 Amp 250 Volt fuse. Plug the stove back in
and try to run the unit.
GLASS SOOTS UP VERY FAST
FLAME IS LAZY, DARK, AND HAS BLACK TIPS
AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes: Possible Remedies:
1. Stove or vent pipe is clogged, which restricts airflow through the burn pot.
Follow all cleaning procedure in the maintenance section of the owner’s
manual.
2. Vent pipe installed improperly.
Check to make sure the vent pipe has been installed according to the
instructions in the owner’s manual.
3. The air damper is too far closed for a higher setting.
Slide the air supply to a higher setting and try to burn the unit again.
4. Burn pot holes are blocked.
Remove the burn pot and clean it thoroughly.
5. Blockage in air intake pipe.
Visually inspect the air intake pipe that leads into the burn pot for foreign
material.
6. Combustion/exhaust blower is not spinning fast enough.
Test the RPM on the blower (separately – bypassing the control board) after the
blades have been cleaned. The RPM should be approximately 3000 RPM. You
will need a technician to perform this test.
7. Bad pellets
(Applies to “GLASS SOOTS UP AT A VERY FAST RATE” Only)
The brand or the batch of pellets used may be of poor quality. If possible, try a
different brand of pellets. You might also want to try a brand that is made from
a different type of wood (softwood vs. hardwood). Different woods have
different characteristics that affect the combustion. Your pellets may also be too
humid. Make sure you store your fuel properly, in a dry ventilated area.