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113132-01A 25
OBSERVED PROBLEM
Moisture/condensation noticed
on windows
Heater produces a whistling noise
when burners are lit
White powder residue forming
within burner box or on adjacent
walls or furniture
Remote does not function (GHRC
and GHRCTA only)
REMEDY
1. Refer to Air for Combustion
and Ventilation requirements
(page 5)
1. Turn control knob to LO posi-
tion and let warm up for a minute
2. Operate burners until air is re-
moved from line. Have gas
line checked by local natural
or propane/LP gas company
3. Observe minimum installation
clearances (see pages 9
through 12)
4. Clean burners (see Cleaning and
Maintenance, pages 21 and 22)
or replace burner orifice(s)
1. Turn heater off when using
furniture polish, wax, carpet
cleaners, or similar products
1. Replace 9-volt batteries in re-
ceiver and remote control
POSSIBLE CAUSE
1. Not enough combustion/ven-
tilation air
1. Turning control knob to HI po-
sition when burners are cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orifice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Battery is not installed. Bat-
tery power is low
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating fireplace where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes.
These fumes may mix with combustion air and create odors. These odors will disappear over time.
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
1. Metal expanding while heat-
ing or contracting while
cooling
REMEDY
1. Check burner(s) for dirt and
debris. If found, clean burner(s)
(see Cleaning and Mainte-
nance, pages 21 and 22)
2. Replace gas regulator
1. This is common with most
heaters. If noise is excessive,
contact qualified service person
OBSERVED PROBLEM
Yellow flame in front burner dur-
ing burner combustion
Fireplace produces a clicking/
ticking noise just after burner is
lit or shut off