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113195-01B 27
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
3. Residues from manufacturing
processes and logs curing
1. Not enough combustion/ven
-
tilation air
1. Turning control knob to HI
position when burner is cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orifice
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Battery is not installed. Bat
-
tery power is low
1. Metal expanding while heating
or contracting while cooling
REMEDY
1. Check burner for dirt and
debris. If found, clean burner
(see Cleaning and Mainte-
nance, page 23)
2. Replace gas control
3. Problem will stop after a few
hours of operation
1. Refer to Air for Combustion
and Ventilation requirements
(page 6)
1. Turn control knob to LO
position and let warm up for
a minute
2. Operate burner until air is
removed from line. Have gas
line checked by local natural
or propane/LP gas company
3. Observe minimum installation
clearances (see page 11)
4. Clean burner (see Cleaning
and Maintenance, page 23)
or replace burner orifice
1. Turn heater off when using
furniture polish, wax, cleaners
or similar products
1. Replace 9-volt batteries in
receiver and hand-held remote
control
1. This is common with most
fireplaces. If noise is exces
-
sive, contact qualified service
person
OBSERVED PROBLEM
Slight smoke or odor during
initial operation
Moisture/condensation noticed
on windows
Heater produces a whistling
noise when burner is lit
White powder residue forming
within burner box or on adjacent
walls or furniture
Remote does not function
(GHRCB and GHRCTB Series
only)
Fireplace insert produces a
clicking/ticking noise just after
burners are lit or shut off
TROUBLESHOOTING
Continued