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114745-01
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TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow
the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating heater where impurities in air exist may create odors.
Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new
carpet or textiles, etc., create fumes. These fumes may mix with combustion air
and create odors. These odors will disappear over time.
POSSIBLE CAUSE
1. Metal expanding while heating or contracting
while cooling
1. Heater burning vapors from paint, hair spray,
glues, cleaners, chemicals, new carpet, etc.
(See IMPORTANT statement above)
2. Low fuel supply (propane/LP only)
3. Gas leak. See Warning statement at top of
page
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak. See Warning statement at top of
page
2. Control valve or gas control defective
1. Foreign matter between control valve and
burner
2. Gas leak. See Warning statement at top of
page
1. Hand-held remote control is too close to heater
(Remote-Ready Models Only)
REMEDY
1. This is common with most heaters. If noise is
excessive, contact qualified service person
1. Open window to ventilate room. Stop using odor
causing products while heater is running
2. Refill supply tank (propane/LP only)
3. Locate and correct all leaks (see Checking Gas
Connections
, page 12)
1. Open window and/or door for ventilation
2. Contact local natural or propane/LP gas com
-
pany
3. Clean ODS/pilot (see Cleaning and Mainte
-
nance, page 18)
1. Locate and correct all leaks (see Checking Gas
Connections
, page 12)
2. Replace control valve or gas control
1. Take apart gas tubing and remove foreign mat
-
ter
2. Locate and correct all leaks (see Checking Gas
Connections
, page 12)
1. Move hand-held remote control unit farther away
from the heater
OBSERVED PROBLEM
Heater produces a clicking/ticking noise just after
burners are lit or shut off
Heater produces unwanted odors
Heater shuts off in use (ODS operates)
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Log set cycles to pilot, but room temperature
drops to a lower than ideal level before log set
comes back on
TROUBLESHOOTING
114745-01