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116307-01C16
TROUBLESHOOTING
WARNING: Turn off and unplug heater and let cool before servicing.
Only a qualied service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
POSSIBLE CAUSE
1. Ignitor electrode positioned
wrong
2. Ignitor electrode broken
3. Ignitor electrode not con-
nected to ignitor cable
4. Ignitor cable pinched or wet
5. Broken ignitor cable
6. Bad piezo ignitor
7. Piezo ignitor nut is loose
(piezo ignition models only)
8. Battery not installed, battery
power low or battery not
installed correctly (electronic
ignition models only)
1. Gas supply turned off or equip-
ment shutoff valve closed
2. Thermostat control knob not
fully pressed in while pressing
ignitor button
3. Air in gas lines when in-
stalled
4. Depleted gas supply (propane/
LP gas)
5. ODS/pilot is clogged
6. Gas regulator setting is not
correct
7. Thermostat control knob is not
in pilot position
REMEDY
1. Replace pilot assembly
2. Replace pilot assembly
3. Reconnect ignitor cable
4. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry
5. Replace ignitor cable
6. Replace piezo
7. Tighten nut holding piezo
ignitor. Nut is located inside
heater cabinet at top
8. Install new alkaline battery
in electronic ignitor. Verify
battery is installed correctly
1. Turn on gas supply or open
equipment shutoff valve
2. Turn to PILOT/IGN posi-
tion. Fully press in thermostat
control knob while pressing
ignitor button
3. Continue holding down con-
trol knob. Repeat igniting op-
eration until air is removed
4. Contact local propane/LP gas
company
5. Clean ODS/pilot (see Cleaning
and Maintenance, page 15) or
replace ODS/pilot assembly
6. Replace gas regulator
7. Turn thermostat control knob
to pilot position
OBSERVED PROBLEM
When ignitor button is pressed
in, there is no spark at ODS/
pilot
When ignitor button is pressed
in, there is a spark at ODS/Pilot
but no ignition