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TROUBLE SHOOTING
DO NOT attempt to repair the motor or nebulizer yourself. If the humidifier
continues to not operate please contact Crane Customer Care: 888-599-0992 or
customer-service@crane-usa.com.
Problem
Solution
If humidifier does not
have any power:
Ensure unit is properly plugged into a power outlet.
Check that the Control Knob is turned to the ON position.
If Power On indicator light does not come on, contact
Crane Customer Care.
If there is a strange
odor:
Clean the Water Tank with the water and vinegar solution
and rinse with clean water.
Leave the empty Water Tank open for some time
(without the Water Tank Cap attached) in a cool place.
The LCD clock light is on,
but there is no mist
being emitted:
Check that there is water in the Water Tank.
Make sure that nothing is blocking the Mist Lid.
Check that the Fan Vent on the bottom of the humidifier
is not blocked.
Empty and rinse the Water Basin with cool tap water.
Check for possible mineral deposits on the Water Level
Sensor and Nebulizer.
White dust appears and
settles outside the
humidifier:
Area tap water may have too many minerals. Change to
filtered or distilled water.