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TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at (814) 643-1775
8:30 a.m. – 5:00 p.m. EST, Monday – Friday.
Problem Possible Cause Corrective Action
Log set does
not operate; the
ON/OFF power
light on the control
panel is not lit.
Power light is ON
butthebackame
is not bright/visible.
Power light is ON
but the ember bed
ameisnot
ickering.
Excessive noise
whentheameis
ON but the heater
OFF.
Excessive noise
when the heater
is operating.
Heaterisnot
operating.
1. The log set is not
plugged in.
2. A circuit breaker is tripped
or a fuse blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. The unit is too far from a
wall.
3. LED strip not functioning.
4. Loose wiring.
1. LED strip not functioning.
2. Loose wiring.
1.Rotatingamereector
shaft rubbing against
housing.
2.Defectiveamereector
shaft motor.
1. Dirty or clogged blower.
2. Defective heater assembly.
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
1. Make sure the log set is plugged in
toastandard120Voutlet.
2. Check additional appliances on the
circuit; ideally the log set should be
on a dedicated 15-amp circuit.
3. Call customer service: (814) 643-1775.
4. Call customer service: (814) 643-1775.
1. Refer to operating instructions.
2. Reposition the unit closer to a wall.
3. Call customer service: (814) 643-1775.
4. Call customer service: (814) 643-1775.
1. Call customer service: (814) 643-1775.
2. Call customer service: (814) 643-1775.
1. Open back of electric log set and
repositionamereectorshaft.Turnoff
unit prior to servicing.
2. Call customer service: (814) 643-1775.
1. Refer to Maintenance of Motors in
Care and Maintenance.
2. Call customer service: (814) 643-1775.
1. Refer to operating instructions.
2. Call customer service: (814) 643-1775.
3. Call customer service: (814) 643-1775.
4. Call customer service: (814) 643-1775.