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Vermont Castings Defiant
Warranty
Limited 3 Year Warranty
The Vermont Castings Majestic Products Company warrants that
this woodburning stove will be free of defects in material and
workmanship for a period of three years from the date you receive
it, except that the catalyst, thermostat assembly, handles, glass
door panels, cement, and gasketing shall be warranted as
described below.
The Vermont Castings Majestic Products Company will repair or
replace, at its option, any part found to be defective upon inspection by
a Vermont Castings Majestic Products Company Authorized Dealer.
The customer must return the defective part or the stove, with shipping
prepaid, to the Authorized Dealer or pay for any Authorized Dealer in-
home travel fees or service charges for in-home repair work. It is the
dealer's option whether the repair work will be done in the customer's
home or in the dealer's shop. If, upon inspection, the damage is found
to be the fault of the manufacturer, repairs will be authorized at no
charge to the customer for parts and/or labor.
Any woodburning stove or part thereof that is repaired or
replaced during the limited warranty period will be warranted under the
terms of the limited warranty for a period not to exceed the remaining
term of the original limited warranty or six (6) months, whichever is
longer.
Limited 1 Year Warranty
The following parts of the woodburning stove are warranted to be free
of defects in material and workmanship for a period of one year from
the date you receive it: The thermostat assembly, handles, glass door
panels, cement, and gasketing. Any of these items found to be
defective will be repaired or replaced at no charge, upon the return of
the part with postage prepaid to a Vermont Castings Majestic
Products Company Authorized Dealer.
Any part repaired or replaced during the limited warranty period
will be warranted under the terms of the limited warranty for a period
not to exceed the remaining term of the original limited warranty or six
(6) months, whichever is longer.
Limited Catalyst Warranty
The catalyst will be warranted for a six year period as follows: If the
original catalyst or a replacement catalyst proves defective or ceases
to maintain 70% of its particulate emission reduction activity (as
measured by an approved testing procedure) within 24 months from
the date the Intrepid II is received, the catalyst itself will be replaced
free.
From 25 - 72 months a pro-rated credit will be allowed against a
replacement catalyst and the cost of labor necessary for its installation
at the time of replacement.
For stove purchases made after June 30, 1990, a third year
(25 - 36 months) of no charge replacement will be made when
combustor failure is due to thermal degradation of the substrate
(crumbling of ceramic material). The customer must pay for any in-
home travel fees, service charges, or transportation costs for returning
the Intrepid II to the Authorized Dealer.
Amount of Time Credit Towards
Since Purchase Replacement Cost
0 - 24 months 100%
25 - 36 months 50 %
37 - 48 months 30%
49 - 60 months 20%
61 - 72 months 10%
Any replacement catalyst will be warranted under the terms of the
catalyst warranty for the remaining term of the original warranty. The
purchaser must provide the following information in order to receive a
replacement catalyst under the terms of this limited warranty:
1. Name, address and telephone number.
2. Proof of original purchase date.
3. Date of failure of catalyst.
4. Any relevant information or circumstances regarding determi-
nation of failure.
5. In addition, the owner must return the failed catalyst.
Exclusions & Limitations
1. This warranty is transferable; however, proof of original retail
purchase is required.
2. This warranty does not cover misuse of the Intrepid II. Misuse
includes overfiring which will result if the Intrepid II is used in such a
manner as to cause one or more of the plates to glow red. Overfiring
can be identified later by warped plates and areas where the paint
pigment has burned off. Overfiring in enamel fireplaces is identified by
bubbling, cracking, chipping and discoloration of the porcelain enamel
finish. The Vermont Castings Majestic Products Company offers no
warranty on chipping of enamel surfaces. Inspect your woodburning
stove prior to accepting it for any damage to the enamel.
3. This warranty does not cover misuse of the stove as described in
the Owner’s Guide, nor does it cover an stove which has been modified
unless authorized by a Vermont Castings Majestic Products Company
representative in writing. This warranty does not cover damage to the
Intrepid II caused by burning salt saturated wood, chemically treated
wood, or any fuel not recommended in the Owner’s Guide.
4. This warranty does not cover a stove repaired by someone other
than a Vermont Castings Majestic Products Company Authorized
Dealer.
5. Damage to the unit while in transit is not covered by this warranty
but is subject to a claim against the common carrier. Contact The
Vermont Castings Majestic Products Company Authorized Dealer from
whom you purchased your stove or The Vermont Castings Majestic
Products Company if the purchase was direct. (Do not operate the
stove as this may negate the ability to process the claim with the
carrier.)
6. Claims are not valid where the installation does not conform to
local building and fire codes or, in their absence, to the recommenda-
tions in our Owner’s Guide.
7. The salt air environment of coastal areas, or a high-humidity
environment, can be corrosive to the porcelain enamel finish. These
conditions can cause rusting of the cast iron beneath the porcelain
enamel finish, which will cause the porcelain enamel finish to flake off.
This warranty does not cover damage caused by a salt air or high-
humidity environment.
8. The Vermont Castings Majestic Products Company shall have no
obligation to enhance or update any unit once manufactured.
IN NO EVENT SHALL THE VERMONT CASTINGS MAJESTIC
PRODUCTS COMPANY BE LIABLE FOR INCIDENTAL AND CONSE-
QUENTIAL DAMAGES. ALL IMPLIED WARRANTIES, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS,
ARE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY.
THIS WARRANTY SUPERCEDES ALL OTHER ORAL OR WRITTEN
WARRANTIES.
Some states do not allow the exclusion or limitations of
incidential and consequential damages or limitations on how long an
implied warranty lasts, so the above limitations may not apply to you.
This warranty gives you specific rights and you may have other rights
which vary from state to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer should
contact a Vermont Castings Majestic Products Company Authorized
Dealer or The Vermont Castings Majestic Products Company if the
purchase was direct with the following information:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installation,
mode of operation when defect was noted.
A warranty claim will then start in process. The Vermont Castings
Majestic Products Company reserves the right to withhold final
approval of a warranty claim pending a visual inspection of the defect
by authorized representatives.