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PROBLEM POSSIBLE REMEDIES..
FAN O.K., NO LIGHT Check for burned-out light bulb. Check fan light wires.
REMOTE CONTROL OF FAN IS ERRATIC Check batteries installed correctly. Install fresh ALKALINE batteries.
SELECTING WINTER MODE CANCELS AUTO-SPEED Normal.
CHANGING SPEED OR DIRECTION CANCELS WINTER Normal.
FAN APPEARS TO RESPOND TO UNKNOWN SIGNAL Change channel of control and fan to a number between 49 and 63.
CONTROL ALSO OPERATES A SECOND FAN IN HOME Change channel on control and fan.
TEMPERATURE DISPLAY DOES NOT CHANGE QUICKLY Normal. Updates only every 2 minutes.
FAN WOBBLES OR SHAKES EXCESSIVELY Make sure hanging ball slot is properly aligned.
Tighten canopy and mounting crossbar screws.
Tighten all blade screws. Blades must be balanced (contact your dealer).
FAN NOISY DURING OPERATION Tighten glassware and light bulbs.
Tighten motor housing screws.
Tighten canopy and mounting crossbar screws.
DOES NOT RUN ON LOW SPEED If new, “break-in” may be required - run at higher speed for several days.
BATTERY LIFE SEEMS SHORT Not using Alkaline batteries: Replace with Alkaline batteries.
TEMPERATURE READINGS Temperature accuracy = ±3°F
FAN DOES NOT RESPOND TO REMOTE CONTROL: Power to fan is off; wrong remote being used; remote channel changed; fan receive SET
channel changed; or fan antenna not receiving. See above; in locations with two or more fans in different rooms check that controllers are
in right rooms; change SET channel to match fan; change fan SET channel to match remote; check antenna connected to RCM; check antenna
positioned correctly; if batteries weak by moving remote close to fan; check that remote not laying on metal surface causing weak signal; or
connect Earth ground to fan.
FAN APPEARS TO RESPOND TO UNKNOWN SIGNAL OR IS ERRATIC: Invalid lower channel SET; 2nd remote in area SET to same channel; or
remote buttons pressed too quickly Be sure SET channel is between 49 and 63; check SET channels of any other remotes at site (check if
nearby homes have Comfort Touch fans installed- remote signal can travel 50 ft.); and for proper operation of the control you must wait “one
second” between presses.
AFTER POWER FAILURE, FAN AND LIGHTS ARE OFF: Normal: To immediately restore fan to its original settings press any button. Fan will
reset itself within about 30 minutes after power is restored when remote sends normal update message to fan.
WHEN AC POWER IS TURNED ON, LIGHT COMES ON OR FAN TURNS: Remote control defective; remote buttons pressed too soon; AC
electricity irregularities (noise spikes, fluctuations, or failure). Turn off with remote and restart; replace remote control unit; or wait twenty
seconds for electronics warm-up; check AC electricity for irregularities (defective light dimmers, noise spikes, voltage changes caused by
appliances, motors, supply brown outs or interruptions, or storms, etc).
COMFORT•TOUCH
For questions or to locate the nearest
Casablanca Authorized Service Center
call toll free:
1-888-227-2178
or visit us on the web at:
www.CasablancaFanCo.com
TROUBLESHOOTING
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