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Troubleshooting
Vacuum cleaner won’t turn on
Possible causes Remedies
1. Power cord not plugged in 1. Check electrical plug
2. Thermal protector activated 2. Allow cleaner to cool for 30 minutes, see
page. 13
3. Handle not fully attached 3. Remove handle and reinstall
Brush not rotating
Possible causes Remedies
1. Brush switch turned to “OFF” 1. Make sure brush switch is in “ON” position
2. Vacuum is in upright position 2. Recline vacuum to operate brush
3. Brush is jammed 3. Remove obstruction or debris and
unplug cleaner to reset brush, see page. 14
4. Brush needs to be reset 4. Unplug cleaner to reset brush, see page. 14
5. Handle not fully attached 5. Remove handle and reinstall
Vacuum cleaner won’t pick up or low suction
Possible causes Remedies
1. Incorrect height setting 1. Turn dial to lower setting
2. Hose wand not properly positioned 2. Make sure hose wand is fully seated in
base and diverter is in down position
3. Dirt container not installed properly 3. Check assembly of upper and lower portions,
correctly position and snap into place
4. Dirt container full 4. Empty dirt container
5. Clog in cleaner 5. Follow instructions on pgs. 12-13 for
clearing clogs
6. Filters are dirty 6. Check and clean foam filter, check and
replace HEPA filter cartridge if needed
7. Hose not properly attached 7. Make sure hose collar is twisted to
lock position
WARNING:
To reduce the risk of electric
shock, turn power switch
OFF and disconnect plug
from electrical outlet before
performing maintenance or
troubleshooting.