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Troubleshooting
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16
Vacuum cleaner won’t turn on
Possible causes Remedies
1. Power cord not plugged in 1. Check electrical plug
2. Blown fuse/tripped breaker 2. Check/replace fuse or reset breaker
3. Damaged cord 3. Refer to a BISSELL authorize service center
for repair or replacement
Vacuum cleaner won't pick up dirt
Possible causes Remedies
1. Incorrect height adjustment 1. Adjust powerfoot to correct height setting
2. Hose not attached to suction opening 2. Grasp quick reach handle and firmly push hose wand onto
the suction opening
3. Crack or hole in hose 3. Check hose and replace if needed
4. Broken or worn drive belt 4. Replace drive belt, see page 13
5. Rotating floor brush bristles worn 5. Replace brush
6. Rotating floor brush jammed 6. Remove brush and clean debris from brush ends
7. Clog in vacuum 7. Follow instructions on page 15 for clearing clogs
8. Dirt container full 8. Empty dirt container
9. Dirt container or upper tank not installed properly 9. Position correctly and lock in place
10. Pet TurboBrush
®
is clogged or debris is wrapped 10. Maintaining Pet TurboBrush see pg 14
10. Filters are dirty 10. Check and clean pre-motor and HEPA media
post-motor filters, see pages 11 & 12
Tool won't pick up dirt
Possible causes Remedies
1. Crack or hole in hose 1. Check hose and replace if needed
2. Clog in vacuum 2. Follow instructions on page 15 for clearing clogs
3. Dirt container full 3. Empty dirt container
4. Dirt container or upper tank not installed properly 4. Position correctly and lock in place
5. Filters are dirty 5. Check and clean pre-motor and post-motor filters
see pages 11 & 12
Visible dirt escaping from cleaner
Possible causes Remedies
1. Dirt container full 1. Empty dirt container
2. Filters missing or installed incorrectly 2. Check pre-motor and post-motor
filters for correct installation see pages 11 & 12
Cord will not retract
Possible causes Remedies
1. Knotted or twisted 1. Follow instructions on page 6