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Troubleshooting
Vacuum cleaner won’t turn on
Possible causes Remedies
1. Power cord not firmly plugged in 1. Check electrical plug
2. Blown fuse/tripped breaker 2. Check/replace fuse or reset breaker
3. Electronic protector activated 3. Turn vacuum off and unplug, see page 12
4. Hose handle not full attached 4. Remove handle and reinstall
Brush not rotating fully
Possible causes Remedies
1. Brush switch turned "OFF" 1 Make sure brush switch is pushed "ON"
2. Vacuum is in upright position 2. Recline vacuum to operate brush
3. Brush is jammed 3. Remove obstruction or debris unplug
cleaner and reset brush (pages 11 & 12)
4. Brush needs to be reset 4. Unplug cleaner to reset brush (page 11)
5. Handle not fully attached 5. Remove handle and reinstall
Vacuum cleaner won't pick up or low suction
Possible causes Remedies
1. Hose wand not properly positioned 1. Make sure hose wand is fully seated in base
2. Dirt container not installed properly 2. Correctly position and snap into place
3. Dirt container full 3. Empty dirt container
4. Clog in cleaner 4. Follow instructions on page 11
5. Filters are dirty 5. Check and clean foam filter, check and replace
HEPA media filter cartridge if needed
6. Hose not properly attached 6. Check Twist-n-Snap hose connection and
make sure hose is securely in hose base
Visible dirt escaping from cleaner
Possible causes Remedies
1. Dirt container full 1. Empty dirt container
2. Filters or inner cyclone missing or installed incorrectly 2. Check inner cyclone, pre-motor and
post-motor filters for correct installation
3. Dirt container not installed properly 3. Make sure dirt container is correctly
postioned and snapped into place
4. Hose not installed properly 4. Make sure hose wand is fully seated in base
5. Hole or crack in hose 5. Check hose for holes or cracks and
replace as needed
WARNING:
To reduce the risk of electric shock, turn
power OFF and disconnect polarized plug
from electrical outlet before performing
maintenance or troubleshooting.