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FAULT AND ALERT MESSAGES
Call the technical support phone number listed on the back cover for further technical assistance or to locate a qualied service agent in
your area.
POSSIBLE CAUSES - CHECK/REPAIR DISPLAYED FAULT/ALERT MESSAGE
The water heater’s control system is polarity sensitive and will lock •
out and disable heating operation if the polarity of the power supply
is reversed. The control system will display the “AC Reversed”
Fault message on the LCD in this condition.
NOTE: Electronic ame sensing requires correct power supply
polarity AND a proper earth ground to the water heater and the
Main Burner. The control system does not verify earth ground
but this should be checked rst if ignition failure occurs. See the
Ignition Failure Fault message information below.
CHANGE BACK
ADVANCED
AC Reversed
Fault occurred 2 mins ago
Power supply to water heater
has reversed polarity.
Call a service professional:
Your Company Name Here
(press [DOWN] for more....)
The control system has failed to ignite the Main Burner.•
Water heater is not properly grounded, loose or open ground wire •
to the Main Burner.
Dirty/corroded ame sensor, clean ame sensor with ne steel •
wool (replace if damaged).
Loose or open wiring to the ame sensor.•
Loose or open wiring to the 24 V Gas Valve.•
Supply gas turned off, low gas volume.•
Intake air and/or vent piping is restricted or improperly installed.•
Low or no manifold gas pressure to the Main Burner.•
CHANGE BACK
ADVANCED
Ignition Failure
Fault occurred 2 mins ago
The water heater has failed to
ignite the burner.
Call a service professional:
Your Company Name Here
(press [DOWN] for more....)
The control system has detected low current (AC amps) from the •
Hot Surface Igniter. The control system monitors igniter current
and will declare this Fault condition if the current is not at or above
the programmed minimum requirement.
Loose or open wiring to the Hot Surface Igniter.•
Damaged, worn or open circuit Hot Surface Igniter.•
NOTE: Hot surface igniters are wearing parts. Wear is directly
related to heating cycle count. Heating cycle count can be viewed
in the Heater Information menu. Increasing the Differential setting
reduces heating cycle count.
CHANGE BACK
ADVANCED
Low Igniter Current
Fault occurred 2 mins ago
Igniter current is low.
Call a service professional:
Your Company Name Here
(press [DOWN] for more....)
The control system has detected the Blocked Exhaust Switch •
contacts are open.
The condensate drain is blocked lling the exhaust elbow with •
water - clear the condensate drain.
Loose or open wiring to the Blocked Exhaust Switch.•
Restricted/blocked vent piping - condensate trapped in low point.•
Excessive equivalent pipe length, exceeded the maximum number •
of 90° elbows or wrong pipe size used in the vent piping system.
Excessive wind outdoors pressurizing the vent system piping.•
Excessive negative air pressure in the installed space.•
CHANGE BACK
ADVANCED
Blocked Exhaust
Fault occurred 2 mins ago
The exhaust is blocked or
restricted. Ensure
condensate hose is draining.
Call a service professional:
Your Company Name Here
(press [DOWN] for more....)