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28. GUARANTEE
Once again we would like to thank you very much for buying a Stratford fire.
When you buy an Aarrow fire, you are not only buying a first class appliance - you are buying a commitment
from us to look after you and your appliance for as long as you want.
Your Aarrow fire carries a decreasing guarantee against manufacturing defects for a period of three years from
date of purchase providing the registration card has been completed and returned to Aarrow Fires. The three
years guarantee applies to the main body of the fire, i.e. the steel carcass and items fixed immovably thereto.
The external paint finish, Add-in stainless steel boilers and Thermostat carry a one year guarantee.
Aarrow Fires Ltd., cannot guarantee items which are susceptible to breakage or damage through careless
handling, dropping, etc., or through misuse of the appliance by over firing, burning petroleum coke, etc. Nor can
the guarantee extend to deterioration of parts through fair wear and tear. Firebox linings, grate bars, fuel retainer
bars, baffle, gasketing materials and door glass are therefore not covered by the guarantee.
The guarantee is conditional upon the appliance being serviced and checked annually by a qualified heating
engineer, with documentation to be retained and to be produced in the event of a claim being made.
Parts will be repaired or replaced at the discretion of Aarrow Fires Ltd. The price of replacement shall be
shared by the manufacturer and purchaser as follows:
During the first year of purchase the manufacturer will pay 100% of the cost of parts only.
During the second year the manufacturer will pay two-thirds of the cost and the purchaser one third.
During the third year the manufacturer will pay one third of the cost and the purchaser two-thirds.
USE OF SPARE PARTS OTHER THAN THOSE SUPPLIED BY AARROW FIRES LTD WILL
INVALIDATE THE APPPLIANCE GUARANTEE.
If you think your fire is not working correctly or in the event of a breakdown, please contact your local Aarrow
Fires dealer or call our Technical Support Department on 01308 427234.
When you contact us, we will want to know:
1. Your Name, Address/Post Code and Telephone Number
2. Specify Fire Model and Serial Number
3. Clear and concise details of the fault
In the event of claims against guarantee, please supply proof of purchase and fire serial number to
Aarrow Fires Ltd., The Fireworks, Bridport, Dorset DT6 3BE.
Please complete the following for your own records
Date of purchase ……………………Equipment Purchased - Model ……………….Serial No …………….…….
Name and address of Supplier ………………………………………………………………………………………
Name and address of Purchaser …………………………………………………………………………………….
Name and address of Installer ………………………………………………………………………………………
29. CUSTOMER REGISTRATION
See card enclosed
To guarantee the very best in after-sales service, do not forget to complete and return your Customer
Registration Card within 14 days.
Just return the completed card to:
1. Register your appliance for a full year's Parts Guarantee
2. Have free professional help from our expert team.
Please contact us direct 01308 427234 if no Customer Registration Card is included.