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viii UnityOne Modular Fiber/Copper ZPHA Installation Guide V 2.1
Customer Support
The TippingPoint technical support phone number is 1-866-681-8324 (866-681-TECH).
TippingPoint is committed to providing quality customer support to all of its customers. Each
customer is provided with a customized support agreement that provides detailed customer and
support contact information. For the most efficient resolution of your problem, please take a moment
to gather some basic information from your records and from your system before contacting TP
customer support.
System
Administrators
UnityOne Local Security Manager User’s Guide
UnityOne Documentation CD,
https://tmc.tippingpoint.com
UnityOne Local Security Manager Online Help available in the LSM application
Unity One Command Line Interface Reference
UnityOne Documentation CD,
https://tmc.tippingpoint.com
UnityOne Security Manager System Quick Start
Guide
hard copy in the shipping materials,
UnityOne Documentation CD,
https://tmc.tippingpoint.com
UnityOne Security Management System User’s
Guide
UnityOne Documentation CD,
https://tmc.tippingpoint.com
and on the SMS server
UnityOne Security Management System Online
Online Help
available in the SMS application
UnityOne SMS Web Services API UnityOne Documentation CD,
https://tmc.tippingpoint.com
and on the SMS server
Third Party Management for UnityOne IPS
UnityOne Documentation CD,
https://tmc.tippingpoint.com
Table 2 - 1: UnityOne Documents
Table 3: Customer Support Information
Information Location
Your customer number You can find this number on your Customer Support Agreement and on
the shipping invoice that came with your UnityOne system.
Your IPS serial number You can find this number on the shipping invoice that came with your
UnityOne system.
Your IPS software version
number
You can find this information in the LSM in the System Stats frame, in the
Update tab, or by using the CLI show version command.
Your IPS system boot time You can find this information in the LSM in the System Stats frame.