DO NOT SEND batteries, chargers, instruction manuals, bodies or
any other accessories you use to run your model. This will save
shipping cost and prevent the possibility of those items becoming
lost. Traxxas shall not be liable for accessory items lost during the
repair process.
If your model is equipped with Traxxas or aftermarket accessories
and has a replacement value higher than a stock new model,
consider removing the accessories prior to shipment. In case of loss
during transit from Traxxas to you, Traxxas can only be responsible
for the replacement cost of a new stock model.
Ship your package insured for the new replacement value of the
product. Traxxas cannot be responsible for items lost in transit from
you to Traxxas.
Package the product in the most efficient size box possible. Loose
product in oversize boxes can increase the risk of loss or additional
damage in route to Traxxas.
If possible, avoid the use of foam packing peanuts. If peanuts must
be used, please place the item to be repaired in a sealed bag.
Include all the documentation and forms required to repair the
model.
Along with a brief description of the problem.
Include a daytime and evening phone number or e-mail address
that the service department may use to contact you with questions
or estimates regarding the repair.
Include a return shipping address. It is surprising how often this is
overlooked. We must have a physical address in order to return your
product. It must be a street address. We cannot ship to Post
Office boxes.
Ship Items, freight prepaid to:
Traxxas
Attn: Service Department
1100 Klein Road
Plano, Texas 75074-3721
ADDITIONAL NON-WARRANTY CHARGES:
Additional charges can result from the following.
• The product being returned for warranty service should be cleaned
of excess dirt and grime accumulations that would hinder repair.
Excessively dirty models with large amounts of caked-on mud and
oily grime may be subject to an additional cleaning charge of
$25.00(US) before repairs can proceed. Avoid this potential charge
by cleaning the model before returning it for service.
• “Basket cases” of disassembled models returned for warranty service
may be subject to additional fees for reassembling components not
related to the warranty repair, if necessary to allow the repaired
product to be adequately tested. Standard repair fees are currently
$45.00/hour, billed in 15-minute increments with a one-hour
minimum. To avoid this charge do not disassemble the model
before returning it for service
Customer and dealer service hours are from
8:30am to 9:00pm central time 1-888-TRAXXA S.
E-mail support is available 24 hours a day
at support@Traxxas.com
Troubleshooting support, how-tos and technical information is
available anytime from our website at www.Traxxas.com.
The Traxxas online community (message forum) is a great,
searchable reference for many topics. It
’s available anytime from
the Traxxas website at www.Traxxas.com
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