Hobby Dealer’s Role - All warranty claims are handled directly by
Traxxas. Traxxas does not authorize dealers to make over-the-counter
exchanges or refunds for Traxxas products that have been used.
Traxxas will make the sole and final determination if a product or
component can be covered under warranty.
Limitations of Liability - Traxxas makes no other warranties expressed
or implied. Traxxas shall not be liable for any special, indirect,
incidental, or consequential damages arising out of the assembly,
installation, or use of their products or any accessory or chemical
required to use their products. By the act of operating/using the
product, the user accepts all resulting liability. In no case shall Traxxas’
liability exceed the actual purchase price paid for the product. Traxxas
reserves the right to modify warranty provisions without notice. All
warranty claims will be handled directly by Traxxas. The Traxxas
warranty gives the customer specific legal rights and possibly other
rights that vary from state to state. The customer is required to fill out
and return the registration card enclosed with the product as a
condition of the coverage and performance of the warranty. All dollar
amounts stated are in United States dollars. The term “lifetime” shall
refer to the product’s production life at Traxxas. Traxxas is not
obligated to provide upgraded products at a reduced rate when a
previous product’s production cycle has ended.
Specific Limitations - The Traxxas warranty does not cover damage to
electronic components caused by:
Allowing water, moisture or other foreign material to enter
the component or get onto the PC board.
Exceeding the maximum input voltage of the
electronic component.
Removing the JST (stock) battery connector(s).
Using the same type and (or) gender connectors on a speed
controls motor and battery connections.
Cross connection of the battery/motor.
Reverse voltage application.
Exceeding the published motor limits for electronic speed
controls. On the EVX, using a motor with fewer than 19 turns,
or using a motor other than a 550 size.
Incorrect installation or wiring.
Components worn from use.
Short circuiting the heat sinks on electronic
speed controls.
Using an electronic speed control without the heat sinks.
Removing the noise filter capacitors from the stock motors.
Not installing capacitors on replacement motors (Recommended
three .1µF [50V] each).
Splices to the input or switch harnesses.
Disassembling the case.
Excessive force when adjusting, pressing, or turning any
of the controls.
Tampering with the internal electronics.
Incorrect wiring of an FET servo.
Allowing exposed wiring to short circuit.
Any damage caused by crash, flooding or act of God.
NON-WARRANTY SERVICE:
Traxxas offers an extended electronics warranty plan. It requires no
payment up front. You only pay when you need the service. Please see
the “Traxxas Lifetime Electronics Service Plan” in your
documentation package.
Traxxas Extended Lifetime Electronics Plan - After the expiration
date of the warranty period, Traxxas will repair electronic components
for a flat rate of $15.00 U.S. plus $5.00 U.S. for shipping and handling.
The electronic products covered by this extended service plan include
electronic speed controls, transmitters, receivers, servos and battery
chargers. Motors and mechanical speed controls are not covered. The
covered repairs are limited to non-mechanical components that have
NOT been subjected to abuse, misuse or neglect. Products damaged
by intentional abuse, misuse, or neglect, may be subject to
additional charges.
Procedure - The electronic component being returned for repair
should be removed from the vehicle and returned to Traxxas,
along with:
1) Full payment in the form of a credit card number (MasterCard, Visa
or Discover) or money order (including shipping and handling).
2) Completed Extended Lifetime Electronics Plan form.
Do not send the entire model, only the damaged component. The
package shipped to Traxxas should be insured to cover the value of a
new replacement. Traxxas cannot be responsible for items lost in
transit to Traxxas. Follow the guidelines in the section Preparing
Merchandise for Shipment elsewhere in this document.
International Customers - International orders must be paid by credit
card (MasterCard, Visa or Discover). Actual shipping charges will apply
and are usually higher than $5.00 U.S. If you want to approve the
shipping charges prior to your product being returned, then please
supply a valid e-mail address and request approval of actual shipping
charges on the form.
HOW TO OBTAIN WARRANTY
& REPAIR SERVICE:
Call us first! Before you begin the process of obtaining warranty or
repair service, please call us at 1-888-TRAXXAS and speak with one of
our friendly and knowledgeable support technicians. Often a product
might appear defective, or to malfunction, only because it is being
used improperly or requires a simple adjustment. One phone call to
our experienced support staff just might get you back running quickly
and easily!
When you return a product to Traxxas, please provide
the following:
• Proof of purchase indicating the date purchased
• Any applicable forms
• Any required payment
• Return address
• Daytime and evening phone numbers
• E-mail address
• Brief description of the problem
Follow the guidelines in the section Preparing Merchandise for
Shipment elsewhere in this document and return the item to Traxxas.
If the component is found to be defective, it will be repaired or
replaced at no charge and returned. Any needed repairs that are not
covered under warranty will be estimated on an individual basis, prior
to any work being done.
PREPARING MERCHANDISE FOR
SHIPMENT:
Following these guidelines will help you save on shipping costs and
assist our service department in expediting your repair.
Remove all batteries from the model including NiCd packs
and AA batteries.
If the transmitter is being returned, remove the “AA” batteries.
Clean the model before returning it to avoid additional
cleaning fees.
Reassemble undamaged components to avoid additional
repair charges.
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