Keyboard, mouse, or pointing-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See theProblem Determination and Service Guide on the IBM System x Documentation CD to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
All or some keys on the
keyboard do not work.
1. Make sure that:
v The keyboard cable is securely connected.
v If you are using a PS/2 keyboard, the keyboard and mouse cables are not
reversed.
v The server and the monitor are turned on.
2.
See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for keyboard
compatibility.
3. If you are using a USB keyboard, run the Configuration/Setup Utility program
and enable keyboardless operation to prevent the 301 POST error message
from being displayed during startup.
4. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Keyboard
b. (Trained service technician only) System board
The mouse or pointing device
does not work.
1. Make sure that:
v The mouse or pointing device is compatible with the server. See
http://www.ibm.com/servers/eserver/serverproven/compat/us/
v The mouse or pointing-device cable is securely connected to the server.
v If you are using a PS/2 mouse or pointing device, the keyboard and mouse
or pointing-device cables are not reversed.
v The mouse or pointing-device device drivers are installed correctly.
v The server and the monitor are turned on.
v The mouse option is enabled in the Configuration/Setup Utility program.
2.
If you are using a USB mouse or pointing device and it is connected to a USB
hub, disconnect the mouse or pointing device from the hub and connect it
directly to the server.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Mouse or pointing device
b. (Trained service technician only) System board
80 IBM System x3500 Type 7977: Installation Guide
