Using ServeRAID Manager . . . . . . . . . . . . . . . . . . .59
Using the Boot Menu program . . . . . . . . . . . . . . . . . . .61
Enabling the Broadcom Gigabit Ethernet Utility program . . . . . . . . . .61
Configuring the Broadcom Gigabit Ethernet controller . . . . . . . . . . .61
Chapter 5. Solving problems . . . . . . . . . . . . . . . . . . .63
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .63
POST beep code descriptions . . . . . . . . . . . . . . . . . . .63
POST error codes . . . . . . . . . . . . . . . . . . . . . . . .64
Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . .77
DVD drive problems . . . . . . . . . . . . . . . . . . . . . .77
General problems . . . . . . . . . . . . . . . . . . . . . . .78
Hard disk drive problems . . . . . . . . . . . . . . . . . . . .78
Intermittent problems . . . . . . . . . . . . . . . . . . . . . .79
Keyboard, mouse, or pointing-device problems . . . . . . . . . . . .80
Memory problems . . . . . . . . . . . . . . . . . . . . . . .81
Microprocessor problems . . . . . . . . . . . . . . . . . . . .82
Monitor problems . . . . . . . . . . . . . . . . . . . . . . .82
Optional-device problems . . . . . . . . . . . . . . . . . . . .85
Power problems . . . . . . . . . . . . . . . . . . . . . . .86
Serial port problems . . . . . . . . . . . . . . . . . . . . . .87
ServerGuide problems . . . . . . . . . . . . . . . . . . . . .88
Software problems . . . . . . . . . . . . . . . . . . . . . .89
Universal Serial Bus (USB) port problems . . . . . . . . . . . . . .89
Video problems . . . . . . . . . . . . . . . . . . . . . . . .89
Light path diagnostics . . . . . . . . . . . . . . . . . . . . .90
Appendix A. Getting help and technical assistance . . . . . . . . . .95
Before you call . . . . . . . . . . . . . . . . . . . . . . . . .95
Using the documentation . . . . . . . . . . . . . . . . . . . . .95
Getting help and information from the World Wide Web . . . . . . . . . .95
Software service and support . . . . . . . . . . . . . . . . . . .96
Hardware service and support . . . . . . . . . . . . . . . . . . .96
IBM Taiwan product service . . . . . . . . . . . . . . . . . . . .96
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . .97
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .97
Important notes . . . . . . . . . . . . . . . . . . . . . . . . .98
Product recycling and disposal . . . . . . . . . . . . . . . . . . .99
Battery return program . . . . . . . . . . . . . . . . . . . . . 100
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 102
Federal Communications Commission (FCC) statement . . . . . . . . 102
Industry Canada Class A emission compliance statement . . . . . . . . 102
Avis de conformité à la réglementation d’Industrie Canada . . . . . . . 102
Australia and New Zealand Class A statement . . . . . . . . . . . . 102
United Kingdom telecommunications safety requirement . . . . . . . . 102
European Union EMC Directive conformance statement . . . . . . . . 102
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 103
Chinese Class A warning statement . . . . . . . . . . . . . . . . 103
Japanese Voluntary Control Council for Interference (VCCI) statement 103
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
iv IBM System x3500 Type 7977: Installation Guide
