7–10 IBM Network Color Printer Operator’s Guide
A6 FUSER ERROR
SEE OP. GUIDE
One or both of the fuser
heater elements may
have failed.
1. Make sure that the fuser is installed completely.
See “Replacing the Fuser” on page 5–19.
2. Turn the printer off for 1 minute and then turn it
back on. If the problem continues, go to step 3.
3. Replace the fuser. See “Replacing the Fuser” on
page 5–19. If the problem continues after you
replace the fuser, call for service and report error
code A6.
4. Print a configuration page (see “Printing a
Configuration Page” on page 4–9) and note the
print count that it reports. Record this information
on your Supplies Replacement Log, shown in
Appendix B.
Note: A fuser can print approximately 60 000 pages
under normal operating conditions. If you print on
transparencies, this number becomes smaller.
ADD FUSER OIL The fuser oil supply is
empty.
1. Install a new bottle of fuser oil. See “Replacing the
Fuser Oil Bottle” on page 5–16.
2. Print a configuration page (see “Printing a
Configuration Page” on page 4–9) and note the
print count that it reports. Record this information
on your Supplies Replacement Log, shown in
Appendix B.
3. If the problem continues, call for service.
B1 LASER ERROR
SEE OP. GUIDE
The laser beam was
not detected after the
laser was activated.
1. Turn off the printer to clear the error and then turn
on the printer.
2. If the problem continues, call for service and report
error code B1.
B2 LASER ERROR
SEE OP. GUIDE
The laser failed to turn
on.
1. Turn off the printer to clear the error and then turn
on the printer.
2. If the problem continues, call for service and report
error code B2.
C5 LASER ERROR
SEE OP. GUIDE
The laser mirror motor
failed to start.
1. Turn off the printer to clear the error and then turn
on the printer.
2. If the problem continues, call for service and report
error code C5.
C6 LASER ERROR
SEE OP. GUIDE
The laser mirror motor
speed is not correct.
1. Turn off the printer to clear the error and then turn
on the printer.
2. If the problem continues, call for service and report
error code C6.
CLOSE DOOR The front door, feeder
access door, or fuser
access door is open.
1. Check that the front door, the feeder access door,
and the fuser access door are closed and latched.
2. If any door does not close, check for obstructions.
3. If the problem continues, call for service.
D0 MOTOR ERROR
SEE OP. GUIDE
The developer motor is
not working correctly.
1. Make sure that all toner cartridges are seated
correctly.
2. Turn off the printer to clear the error and then turn
on the printer.
3. If the problem continues, call for service and report
error code D0.
Operator Error Messages
Message Problem Operator Action
