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The following hints can help you avoid paper jams:
• Use only recommended paper.
• Do not load wrinkled, creased, or damp paper.
• Flex, fan, and straighten paper before you load it.
• Do not overload the trays or the multipurpose feeder. Make sure the stack height does not
exceed the maximum height indicated.
• Push all trays firmly into the printer after loading them.
• Make sure the guides in the trays are properly positioned for the size paper you have loaded.
• Do not load paper in a tray while a job is printing. Wait for a Load Tray <x> message before
you remove the tray from the printer.
You may remove another tray and load it so long as the print job is not selecting the paper from
it.
• Do not send jobs to staple, hole punch, or offset for transparencies, labels, or card stock.
• We recommend that transparencies, labels, card stock, and envelopes not be sent to the
optional mailbox or optional finisher. These specialty media types should be sent to the
standard bin.
• If an optional finisher or mailbox is attached to your printer, make sure the printer and option
are correctly aligned. Refer to the Setup Guide for alignment instructions.
• Make sure all cables that connect the duplex unit, high capacity feeder, finisher, or mailbox to
the printer are correctly attached. Refer to the Setup Guide for more information.
• If a jam should occur, clear the entire paper path. See Clearing the paper path for more
information.
